Updated: 01.09.2024

Can I Get a Refund for Awinst Connect Services?

At Awinst Connect, we understand that sometimes things don’t go as planned. That’s why we offer a transparent refund policy for our data plans. To qualify for a refund, certain conditions must be met. Before purchasing, please ensure your device is eSIM-compatible and fully carrier-unlocked.

Refund Policy for Data Plans and Top-Ups

Refunds for Awinst Connect data plans and top-ups purchased via our website or app can be requested within 14 days of the purchase date, as long as the plan has not been activated, used, or expired. Once a data plan has been used or has expired, it is no longer eligible for a refund.

Refund requests submitted after the 14-day window will not be accepted, unless the issue is due to a confirmed technical malfunction of the Awinst Connect platform. In such cases, the issue must be reported within 1 hour of its occurrence using the contact form on our platform.

Our support team will evaluate your request and provide a response within 15 business days. If approved, the refund will be issued using the original payment method used at checkout.

For purchases under €10, refunds are provided in the form of account credits and added to your wallet balance on the Awinst Connect platform, in accordance with our Terms and Conditions.

How to Request a Refund

If you meet the eligibility criteria, please submit a request via the contact form within the Awinst Connect platform. Once we receive your request, our team will review the information and follow up with the next steps.

We’re committed to delivering a smooth and reliable experience with Awinst Connect.