Quick universal check (works on iPhone & Android):
Dial *#06# on your phone.
If you see a code called EID, your device supports eSIM.
On iPhone (iOS):
Open Settings → General → About.
Look for Digital SIM or IMEI (eSIM).
iPhones from XS (2018) and newer support eSIM.
On Android (Samsung, Google Pixel, etc.):
Open Settings → Connections (or Network & Internet).
Look for SIM manager / eSIMs / Add mobile plan.
Most models from 2019 onward support eSIM.
Tip: If unsure, check your phone’s official specifications online.
Aphone that is carrier-locked will only work with the operator that sold it. To use an eSIM from Awinst Connect or any other provider while traveling, your device must be unlocked.
Why phones get locked:
Often, when you buy a phone at a lower price with a contract, the carrier locks it to their network.
This prevents you from switching to other networks until your contract or installment plan is finished.
Why this matters for eSIMs:
If your phone is locked, you won’t be able to install or activate eSIMs from Awinst Connect or other providers until it’s unlocked.
Quick ways to check yourself:
On iPhone (iOS):
Open Settings → General → About.
Scroll to Carrier Lock (or Network Provider Lock).
If it says No SIM restrictions, your iPhone is unlocked.
Any other message means the phone is locked.
On Android devices:
Open Settings → Connections → Mobile Networks → Network Operators.
Turn off Select Automatically.
If you see several carriers listed, your device is unlocked.
If only one carrier appears, it is locked.
Some phones also display a warning like “Cellular plans from this carrier cannot be added” when trying to set up an eSIM — this is another sign the phone is locked.
If your device is locked:
Review your contract — often phones remain locked until fully paid off.
Contact your carrier to confirm the lock status and request unlocking.
After unlocking, you can return to install and activate your Awinst Connect eSIM.
Setting up an eSIM is quick and can be done directly from your phone. To make it easier, we’ve prepared step-by-step guides for both iPhone and Android users.
You will also find these instructions at the bottom of our website. After completing the steps in the guide, your Awinst Connect eSIM will be ready to use.
Not all smartphones support eSIM, so it’s important to check before purchase. We’ve put together a full list of compatible models to help you.
You’ll also find this list at the bottom of our website. If your device is listed, you can safely install and use an Awinst Connect eSIM.
No, you don’t have to take out your physical SIM card. Most modern phones let you use both a physical SIM and an eSIM at the same time (dual SIM).
This means you can:
Keep your physical SIM for calls and SMS with your home number.
Use your Awinst Connect eSIM for mobile data while traveling.
Yes. Most newer smartphones let you store several eSIM profiles on the device, but you can usually activate only one at a time (some models allow two).
This is useful if you travel often:
You can keep multiple Awinst Connect eSIMs saved for different countries.
Switch between them in your phone’s settings without deleting or reinstalling.
Check your phone’s specifications to see how many eSIMs it supports at once.
It depends on the operating system of your phone.
On iPhone (iOS):
iPhones from XS, XR, 11, 12, 13, 14, 15 support eSIM.
Most iPhones let you store 8 or more eSIMs, but only one eSIM + one physical SIM can be active together.
On iPhone 13 and newer, you can keep two eSIMs active at the same time (dual eSIM).
To confirm: go to Settings → Cellular (or Mobile Data). If you see options to “Add eSIM” or “Add Cellular Plan,” your phone supports multiple eSIMs.
On Android (Samsung, Google Pixel, others):
Many recent Android models support eSIM, but the number varies by brand.
For example:
Samsung Galaxy S20 and newer → store multiple eSIMs, usually 1 active at a time.
Google Pixel 7 and newer → can keep 2 active SIMs (1 eSIM + 1 physical SIM, or 2 eSIMs).
To check: open Settings → Connections (or Network & Internet) → SIM manager / eSIMs. If you can add more than one plan, your device supports multiple eSIMs.
Tip: If you’re unsure, look up your exact phone model on the manufacturer’s official website — they list whether dual eSIM or single eSIM is supported.
Yes. Most smartphones that support eSIM also allow you to use personal hotspot (tethering). This means you can share your mobile data from an Awinst Connect eSIM with other devices such as a laptop, tablet, or another phone.
Keep in mind: hotspot availability depends on your phone model and software version. Some older or carrier-restricted devices may not allow tethering.
It really depends on how you use your phone. Some travelers only go online for maps and messages, while others like to share photos, make video calls, or stream entertainment on the go.
With Awinst Connect, you can choose a plan that fits your travel style — whether you’re a light user who just needs to stay connected, or someone who wants full freedom to browse, stream, and work abroad.
Use the Awinst Connect eSIM Roaming Calculator to get a personalized recommendation in seconds.
With an eSIM, your phone connects directly to the local network — no need to carry, charge, or set up extra devices. You simply activate the plan and you’re online instantly.
Awinst Connect eSIM gives you the same connection without the hassle of extra equipment.
No — when you use an Awinst Connect eSIM for mobile data, your home operator will not charge you roaming fees.
Your physical SIM can stay in the phone, but make sure data roaming is turned off for it in your settings.
Calls and SMS on your physical SIM may still be billed by your home operator if you use them abroad.
All mobile data will go through your Awinst Connect eSIM, so you avoid expensive roaming charges.
Tip: Set your Awinst Connect eSIM as the default for mobile data and keep your physical SIM only for receiving calls or messages if needed.
Yes! You can buy an Awinst Connect eSIM for someone else.
After purchase, you’ll receive a QR code. You can either forward it to another device or save it to send later via email or messenger.
Yes! You can purchase several Awinst Connect eSIMs for different destinations.
Each eSIM can be installed on your phone ahead of time.
You can activate only one eSIM at a time, but the others stay stored and ready for future trips.
Make sure your phone supports multiple eSIM profiles before buying more than one.
Tip: This way, you can easily switch between plans for different countries without reinstalling.
Normally, the Awinst Connect eSIM QR code appears on your device immediately after payment and is also saved in your personal account under purchase history. If it doesn’t show, try these steps:
1. Verify payment status
Make sure the payment was successfully processed. Unfinished or delayed transactions may prevent the QR code from generating.
2. Refresh or reopen the page
Sometimes the payment confirmation page doesn’t load fully. Close the browser or app, then reopen your personal account and check the purchase history.
3. Check your internet connection
The QR code requires a stable connection to display. Make sure your device is online. Wi-Fi is recommended.
4. Clear browser/app cache
Old cache or cookies can prevent the QR code from loading. Clear your browser cache or restart the app and log in again.
5. Try a different device or browser
If the QR code still doesn’t appear, log in to your Awinst Connect account from another device or browser. The QR code should be visible in your purchase history.
If you delete an active Awinst Connect eSIM from your phone:
The eSIM stops working immediately and cannot be restored.
You will need to purchase a new eSIM to regain service.
Yes. Installing an Awinst Connect eSIM requires an active internet connection, usually Wi-Fi.
The connection is needed to download the eSIM profile to your phone.
Without internet, the eSIM cannot be added or prepared for activation.
Tip: Make sure you have a reliable Wi-Fi connection before installing, especially before traveling, so your eSIM is ready to use immediately.
If your Awinst Connect eSIM QR code isn’t scanning:
Check your internet connection. A stable internet connection is required to scan the QR code and install eSIM.
Check lighting and focus – Make sure your camera is clean, the code is well lit, and the image is sharp.
Zoom in if needed – If the QR code looks too small on the screen, enlarge it for easier scanning.
Try another device – Open your personal account on a different phone, tablet, or computer and scan from there.
Tip: Always save a copy of your QR code in your personal account or forward it to another device, so you have a backup if scanning doesn’t work.
No. An Awinst Connect eSIM can only be installed and used on one device — whether it’s a smartphone, tablet, or laptop.
Once the eSIM is activated on a device, it cannot be reused or installed on another.
If you need mobile data on more than one device, you have two options:
Use hotspot/tethering from your main device to share the connection.
Purchase separate eSIMs for each device you want to connect directly.
Tip: For most travelers, using your phone as a hotspot is the simplest way to keep tablets and laptops online without buying extra eSIMs.
Your Awinst Connect eSIM plan starts counting only when you first connect to the local mobile network in your destination country — not when you purchase it and not when you install it.
Purchase: You can buy your eSIM anytime in advance. Buying alone doesn’t activate your plan.
Installation: Adding the eSIM profile to your phone before your trip is safe — this also does not start the plan.
Activation / First use: The plan begins only when your phone connects to the network abroad.
Tip for travelers: Install your eSIM before leaving (you’ll need Wi-Fi for this). That way, once you land, you just switch on mobile data and your plan starts working immediately — no waiting, no stress.
It depends on the type of Awinst Connect eSIM plan you choose:
Single-country plans work only in the country you selected.
Regional or multi-country plans let you stay connected across several countries with the same eSIM — perfect if you’re traveling through different destinations.
Tip: Always check the coverage list of your chosen plan before purchase to know exactly where it works.
There is no technical possibility to replace the country.
The eSIM contains a digital profile that tells your phone which network to connect to.
Changing the country would mean switching that network information, which isn’t technically possible.
If the eSIM has not been activated yet:
You can request a refund (within 14 days of purchase, according to our return policy) and then buy a new eSIM for the country or region you need.
Tip: If you know you’ll be visiting several destinations, it’s better to choose regional plan from the start, so you don’t need to switch later.
You can monitor your Awinst Connect eSIM data balance directly from your phone:
On iPhone (iOS):
Go to Settings → Cellular (Mobile Data).
Select the required eSIM.
On Android (Samsung, Pixel, etc.):
Go to Settings → Connections → SIM / Mobile Network → SIM Manager / eSIMs.
Select the required eSIM.
You will also receive an automatic email alert when only 100 MB of data is left, so you can top up in time.
You can easily top up or extend your Awinst Connect eSIM through your personal account on our website:
1. Log in to your account.
2. Go to the Latest Activations section.
3. Find your active eSIM and click the Top Up button.
4. Choose the amount of data or plan extension you need and complete the payment.
Tip: Doing this in advance ensures you stay connected without interruptions while traveling.
Yes - you can keep using your home number on apps like WhatsApp, iMessage, or FaceTime even while your Awinst Connect eSIM handles mobile data abroad.
Your home SIM can stay in the phone for calls and texts.
Make sure data roaming is turned off for your physical SIM to avoid extra charges.
Your Awinst Connect eSIM remains valid according to the duration of the plan you selected, but the countdown starts only when your eSIM is activated and first connects to the local network.
Before activation: You can buy and install your eSIM in advance - the validity period does not start until you go online.
After activation: The plan duration begins, and you can use your allocated data until it expires.
You can check all your Awinst Connect eSIM payments through your personal account on our website:
1. Log in to your account.
2. Go to the Payment History section.
3. Here you’ll see all your past transactions, including purchases and top-ups.
When your Awinst Connect eSIM reaches the end of its data allowance or the plan duration expires:
The eSIM stops working and is automatically cancelled.
It cannot be topped up or reactivated.
To continue using mobile data, you will need to purchase a new eSIM.
You will receive an email notification when you have only 100 MB of data left, so you can top up your eSIM in time and stay connected.
As soon as you receive this notification, we recommend that you immediately proceed to replenish your eSIM to avoid the limit being exhausted and the eSIM being cancelled.
Yes. Awinst Connect takes your privacy and data protection seriously.
All personal information and payment details are encrypted and securely stored.
We follow strict security protocols to ensure that your account and eSIM usage remain private.
Your data is never shared with third parties without your consent.
Yes - but only if your Awinst Connect eSIM has not been activated yet.
If the eSIM is still unused, you can request a refund within 14 days of purchase according to our return policy.
Once the eSIM has been activated and connected to the network, it cannot be refunded or cancelled.
Yes - as long as your Awinst Connect eSIM has not been activated, you can request a refund within 14 days of purchase according to our return policy.
Once the eSIM has been activated and connected to the network, no refunds are possible, even if you haven’t used all the data.
If your Awinst Connect eSIM doesn’t work because your device is incompatible:
You can request a refund within 14 days of purchase, as long as the eSIM has not been activated.
Make sure to check your phone’s compatibility before installing or activating the eSIM to avoid issues.
For future trips, consider using a supported device or checking our Compatible Devices page before purchase.
Awinst Connect eSIM works on most modern devices that support eSIM technology, including:
Smartphones, eSIM-compatible models.
Tablets (iPad Pro, iPad Air, and other eSIM-compatible models)
Laptops (Windows and macOS laptops with eSIM-compatible models)
Always check your device’s compatibility on the Compatible Devices page or in the technical specifications on the manufacturer’s official website before purchase to ensure smooth usage.
If your Awinst Connect eSIM isn’t connecting or the signal is weak, follow these steps:
1. Check your location
Move to an open area or closer to a window, as buildings or underground locations can block signals.
2. Restart your device
Turn your phone off and on to reconnect to the network.
3. Verify eSIM is active and selected
On iPhone (iOS):
Go to Settings → Cellular (Mobile Data).
Make sure your eSIM is selected under Cellular Data.
Check Data Roaming is turned on if needed.
On Android (Samsung, Pixel, etc.):
Go to Settings → Connections → SIM / Mobile Network → SIM Manager / eSIMs.
Ensure your eSIM is selected as Mobile Data.
Make sure Data Roaming is enabled if required.
Temporary weak coverage is normal in remote areas, underground, or inside large buildings — your eSIM will reconnect automatically when a signal is available.
If your Awinst Connect eSIM isn’t working after arrival:
Make sure your data plan covers your destination country. If everything is OK, try using Wi-Fi temporarily to complete activation or troubleshoot settings.
1. Check your device and eSIM status
Make sure the eSIM is installed and activated.
Ensure your device is unlocked and compatible with eSIM technology.
On iPhone (iOS):
Go to Settings → General → About.
Scroll to Carrier Lock / Network Provider Lock.
If it says “No SIM restrictions”, your device is unlocked.
If it shows your carrier’s name, the device is locked.
On Android (Samsung, Pixel, etc.):
Go to Settings → Connections → Mobile Networks → Network Operators.
Turn off Select Automatically.
Wait a few seconds:
If multiple networks appear, your device is unlocked.
If only your original carrier shows, the device is locked.
2. Verify network selection and mobile data
On iPhone (iOS):
Settings → Cellular → Cellular Data → Select eSIM
Turn on Data Roaming
Android:
Settings → Connections → SIM / Mobile Network → SIM Manager → Select eSIM for Mobile Data
Enable Data Roaming
3. Check your location
Signals may be weak in remote areas, underground, or inside large buildings. Move to an open area.
4. Restart your device
Turning your phone off and on can help reconnect to the network.
5. Check if the problem is with your device or settings
Try switching to airplane mode for 10 seconds, then back on.
Test your phone with your physical SIM to see if mobile data works. If it does, the issue is likely eSIM settings.
Make sure Wi-Fi is off while testing mobile data, as some phones prioritize Wi-Fi over mobile connections.
Temporary weak coverage is normal in certain areas. Following these steps usually resolves most connection.
Here’s how to check:
On iPhone (iOS):
Go to Settings → General → About.
Scroll to Carrier Lock / Network Provider Lock.
If it says “No SIM restrictions”, your device is unlocked.
If it shows your carrier’s name, the device is locked.
On Android (Samsung, Pixel, etc.):
Go to Settings → Connections → Mobile Networks → Network Operators.
Turn off Select Automatically.
Wait a few seconds:
If multiple networks appear, your device is unlocked.
If only your original carrier shows, the device is locked.
Devices locked to an operator cannot use third-party eSIMs like Awinst Connect. Make sure your phone is unlocked before traveling or buying an eSIM.
If this message appears while trying to set up your eSIM, it indicates that your device is locked to one mobile operator. In this case, the phone does not allow you to add eSIM profiles from other providers, which means you won’t be able to use Awinst Connect services on it.
To resolve the issue, you’ll need to ask your current mobile operator to unlock your device. Once unlocked, you’ll be able to install and use eSIMs from Awinst Connect and other providers.
This error usually means that your Awinst Connect eSIM profile has already been installed on your device. An eSIM QR code can only be scanned and activated once — after that, it cannot be reused.
You can quickly check if the eSIM is already on your phone:
On iOS (iPhone/iPad):
Open Settings → Cellular (or Mobile Data).
Look under the list of available SIMs. If you see the new eSIM there, it means the installation was successful earlier. (It usually appears at the bottom of the list, and since it’s data-only, no phone number will be shown).
On Android:
Go to Settings → SIM Manager (Samsung) or Settings → Network & Internet → Mobile Network (other Android phones).
If you see new eSIM listed, it means the profile is already installed. (Like on iOS, it’s usually at the end of the list and will not show a phone number).
If the eSIM does not appear in your device settings but you still get the “Invalid QR code” error, the issue may be that the QR code has expired or was already used. In this case, you’ll need to obtain a new eSIM plan.
No need to worry: If the eSIM has not been activated, you are eligible for a return within 14 days from the date of purchase.
You can easily locate your Awinst Connect order ID through your personal account on our website:
1. Log in to your account.
2. Go to the Add Money History section.
3. Look for the TRANSACTION ID column.
4. Copy the ID of the transaction you are looking for — this is your order ID.
If your Awinst Connect eSIM has not been activated, you can request a refund within 14 days of purchase.
To do this:
Go to our contact form on the website.
Set the subject of your message as “Refund.”
Include the following information in your message:
1. Date of purchase
2. Transaction ID
To find the Transaction ID:
Log in to your personal account on our website.
Go to the Add Money History section.
Locate the transaction for the eSIM you want to refund.
Copy the ID from the TRANSACTION ID column — this is your Transaction ID.
Submit the form.
Once your request is received and verified, the refund will be processed to your original payment method.
Ensure the eSIM has not been activated — activated eSIMs cannot be refunded.
The ICCID (Integrated Circuit Card Identifier) is a unique number that identifies your eSIM profile.
It is useful for:
Ensuring proper configuration of your eSIM.
Verifying connectivity if the device isn’t connecting to the network.
Troubleshooting issues with multiple eSIMs on the same device.
Confirming which eSIM is active for data usage.
Locating the ICCID on Different Devices:
iPhone (iOS):
Open Settings → General → About.
Scroll to ICCID — this is your eSIM number.
Google Pixel (Android):
Go to Settings → About Phone → SIM Status.
Your active eSIM’s ICCID will be displayed.
Samsung (Android):
Open Settings → Connections → SIM Manager.
Select your eSIM and tap More Information to see the ICCID.
Troubleshooting ICCID Issues:
Extra digit: Some devices may show an extra digit at the end of the ICCID. This is usually cosmetic and does not affect eSIM functionality.
Verifying ICCID: Turn on each eSIM one by one and check the ICCID to ensure it matches your intended plan. Make sure only the correct eSIM is selected for data usage.
If your Awinst Connect eSIM stays on “Activating…” or doesn’t activate, it usually means the device hasn’t successfully connected to the network yet. This can happen for several reasons:
1. No internet connection during activation
Make sure your device is connected to Wi-Fi while activating the eSIM. Without internet, the activation cannot complete.
2. Device compatibility or lock issues
Check that your phone supports eSIM technology and is unlocked. A carrier-locked device cannot activate third-party eSIMs.
3. Incorrect activation settings
On iOS: Settings → Cellular → Select eSIM → Turn on Mobile Data
On Android: Settings → Connections → SIM / Mobile Network → Select eSIM → Enable Mobile Data
Ensure Data Roaming is enabled if you are abroad.
4. Temporary network or server delay
Sometimes it takes a few minutes for the eSIM to activate, especially in new locations or when switching between networks.
Restarting your device can help trigger the connection.
If your eSIM still doesn’t activate after checking these points, verify your plan coverage and ensure the eSIM hasn’t been previously activated.
If your Awinst Connect eSIM isn’t appearing or usable after installation, it usually means the phone hasn’t properly registered the eSIM profile. Follow these steps to troubleshoot:
1. Confirm device compatibility and unlock status
Make sure your phone supports eSIM technology (iPhone XS or newer, most recent Android models, tablets or laptops with eSIM support).
Make sure your device is unlocked and not locked to a single carrier. Locked devices will not recognize third-party eSIMs.
2. Verify installation
Ensure you scanned the QR code correctly and completed the installation process.
Confirm the eSIM is visible in your device settings:
iOS: Settings → Cellular → Cellular Plans → Awinst Connect eSIM
3. Check eSIM activation
Your eSIM must be activated with Wi-Fi before mobile data works. Without activation, it won’t be recognized by your device.
4. Ensure the eSIM isn’t active on another device
An eSIM can only be used on one device at a time. If it was installed elsewhere, it won’t show on your current phone.
5. Restart and reset network settings
Restart your device and toggle Airplane Mode on and off.
On iOS: Settings → General → Reset → Reset Network Settings (if needed)
On Android: Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth
6. Select the correct eSIM for data usage
Make sure your Awinst Connect eSIM is chosen as the mobile data line:
iOS: Settings → Cellular → Cellular Data → Select eSIM
Android: Settings → Connections → SIM / Mobile Network → Mobile Data → Select eSIM
Following these steps usually resolves recognition issues. If your eSIM still doesn’t appear, double-check the plan coverage and ensure the eSIM hasn’t been activated elsewhere.
Solving the problem of technical conflict between eSIM or physical SIM card and newly installed eSIM.
Restart your phone – a simple reboot often solves SIM conflicts.
Turn Airplane Mode ON for 10 seconds, then OFF again.
Make sure Mobile Data is turned ON.
If these don’t help, follow the instructions below depending on your device:
For iOS (iPhone / iPad)
Go to Settings > Cellular / Mobile Data.
Check that the correct eSIM line is turned ON (toggle “Turn On This Line”).
Under Cellular Data, select the eSIM you want to use.
If you also use a physical SIM, temporarily disable it and test only with the eSIM.
If the eSIM is stuck on Activating…:
Delete it: Settings > Cellular > eSIM Profile > Remove eSIM.
Restart your phone and reinstall the eSIM with your QR code.
For Android (Samsung, Google Pixel, etc.)
Open Settings > Connections / Network & Internet > SIM Manager.
Make sure your new eSIM is set as Active.
Under Mobile Data, select the correct SIM for internet.
If you also use a physical SIM, disable it temporarily and check again.
If the eSIM is stuck on Activating…:
Delete the eSIM profile.
Restart your phone.
Reinstall the eSIM using the QR code or download link.
If Nothing Works (Last Resort)
If you tried all steps above and your SIMs are still not working:
Backup your data.
Reset SIM settings:
iOS → Settings > General > Transfer or Reset iPhone > Reset > Reset Cellular Plans.
Reinstall your eSIM first, then re-add other SIMs if needed.
If your phone still does not recognize any SIM cards, this may indicate a problem with the device (and not the eSIM itself). In this case, contact the device manufacturer's repair service directly.
Don't worry, this is normal.
When you activate your Awinst Connect eSIM, your phone may display a different name — for example, PLUS, Docomo, Optus, or another operator. This happens because each eSIM is technically issued by a specific mobile network, and your device shows that network’s name instead of the Awinst Connect brand.
Awinst Connect works with several trusted global network providers and eSIM platforms. Our system automatically chooses the most reliable and cost-efficient network for your destination, so you get the best possible internet rates and stable coverage.
Even if your eSIM appears under a different name, your data plan, speed, and support remain exactly as purchased from Awinst Connect. The displayed name is simply the technical network identifier — your service and customer care always come directly from Awinst Connect.
If your connection is unstable or noticeably slow when using an Awinst Connect eSIM, it’s usually related to network conditions rather than the eSIM itself. Common reasons include:
Weak signal coverage – You may be in an area with limited mobile tower availability (e.g., indoors, rural areas, or underground).
Network congestion – During peak hours or in crowded places (airports, stadiums, city centers), speeds can drop due to many users on the same network.
Automatic operator switching – Your phone may be transitioning between partner networks if multiple are available.
Device settings – Outdated software, disabled roaming, or incorrect network mode (4G/5G) can affect stability.
What you can do:
On iOS: Go to Settings > Cellular > Cellular Data Options > Voice & Data and toggle between 4G/5G, or manually select the network under Settings > Cellular > Network Selection.
On Android: Go to Settings > Connections > Mobile Networks and try switching between LTE/4G/5G or manually choosing the network operator.
Restart your phone to refresh the connection.
If possible, move to an area with better coverage.
Temporary slowdowns are normal when traveling, but your eSIM will automatically reconnect to the strongest available partner network.
If your Awinst Connect eSIM stops working when you travel between regions of the same country, the most common reason is that your phone automatically switched network settings or temporarily lost coverage.
Possible reasons:
Network change: In some countries, different regions are served by different local or regional partner networks. Your phone may need to reconnect.
Roaming settings: Even within one country, your eSIM may use more than one partner operator, so roaming must stay enabled.
Manual settings: If you previously selected a network manually, your phone may not automatically switch to the new regional network.
How to fix it:
On iOS: Go to Settings > Cellular > Network Selection and make sure Automatic is enabled.
On Android: Go to Settings > Connections > Mobile Networks > Network Operators and select Automatic.
Restart your device to refresh the connection.
This does not mean your eSIM is deactivated or expired — it just needs to reconnect to the correct local/regional partner network.
Yes. Your Awinst Connect eSIM can automatically connect to different partner operators within the same country.
To make this work smoothly:
On iOS: Go to Settings > Cellular > Network Selection and keep Automatic turned on.
On Android: Go to Settings > Connections > Mobile Networks > Network Operators and set it to Automatic.
Always keep Data Roaming enabled. Even within one country, your eSIM may use multiple local or regional partners to give you the best connection.
The type of network your Awinst Connect eSIM connects to depends on several factors:
Device compatibility – Your phone, tablet, or laptop must support the network standard (5G/4G/3G) in the country you are visiting.
Local network coverage – Not all regions offer 5G, and in some places only 4G or even 3G may be available.
Partner agreements – Awinst Connect partners with local and regional operators. The available network standard depends on what these partners support and allow for roaming connections.
Phone settings – Make sure your device is set to allow the highest available network.
On iOS: Settings > Cellular > Cellular Data Options > Voice & Data.
On Android: Settings > Connections > Mobile Networks > Network Mode.
Signal strength – Even if 5G exists, your device may automatically fall back to 4G or 3G if the 5G signal is weak, to ensure a stable connection.
If your data finished earlier than the end of your plan’s validity, it usually means that your data allowance was fully used before the expiration date. The plan ends either when the validity period expires or when the data volume is consumed — whichever comes first.
Common reasons why data may run out faster:
1. Background apps – Some apps (like cloud storage, maps, social media) may use data even when you’re not actively using them.
2. Automatic updates – System and app updates can consume large amounts of data
3. Streaming & video calls – Watching videos or making video calls can quickly use up your allowance.
4. Hotspot sharing – Using your eSIM data to connect other devices can drain it faster.
How to check usage:
On iOS: Settings > Cellular > Cellular Data.
On Android: Settings > Connections > Data Usage.
If your data finishes, you’ll need to buy a new eSIM plan to continue using the internet.
When you switch from one eSIM to another, your phone needs a few seconds to disconnect from the first mobile network and register with the new one. During this process, you may temporarily lose internet access or see “No Service.” This is completely normal.
What happens technically:
Network deregistration – Your device disconnects from the current operator.
Network search – The phone looks for available networks supported by the selected eSIM.
New connection setup – Once found, the device establishes a new connection, which may take a short time.
How to minimize downtime:
On iOS: Go to Settings > Cellular > tap the eSIM you want > Turn On This Line.
On Android: Go to Settings > Connections > SIM Manager > switch the active eSIM.
Keep Data Roaming enabled so the device can connect faster.
After a few moments, your service should return, and the eSIM will work normally.
In rare cases, after updating your phone’s operating system (iOS or Android), your installed eSIMs may appear inactive or stop working. This usually happens because the update resets certain network settings or temporarily disrupts eSIM configuration.
Common reasons:
Network settings reset – Updates may clear or change mobile network settings.
Compatibility issues – Sometimes a new software version needs a patch from the device maker or carrier.
eSIM profile disruption – The eSIM may remain installed but require reactivation.
What to do next:
On iOS: Go to Settings > Cellular > eSIM plan and make sure it’s enabled. If it’s missing, reinstall your eSIM from your Awinst Connect account.
On Android: Go to Settings > Connections > SIM Manager and check if the eSIM is still listed. Reactivate it if needed.
Restart your device after the update — this often restores service.
Ensure Data Roaming is turned on if you’re abroad.
If the eSIM profile was deleted during the update, it cannot be restored. In this case, you’ll need to purchase a new plan.
When you perform a factory reset, all data on your phone is erased — including installed eSIM profiles. Once removed, eSIMs cannot be restored or reused, even if you still have the old QR code.
This means that after a reset, you’ll need to purchase a new eSIM plan from Awinst Connect.
Why can’t old eSIMs be reinstalled?
Each eSIM profile is designed for one-time activation. Once it has been added to a device, it cannot be scanned or installed again. For security reasons, the system blocks re-use to prevent fraud or duplicate connections.
What you can do before resetting your device:
Make sure your active eSIM plan is used up before resetting.
If you still need mobile data after reset, plan ahead to buy a new eSIM.
Save your Awinst Connect login details so you can quickly purchase again.
To avoid losing connectivity during travel, only perform a factory reset when you have Wi-Fi available and can immediately set up a new eSIM if needed.
No — restoring a backup does not bring back your eSIM profiles.
Backups on iOS (iCloud/iTunes) or Android (Google Drive/Smart Switch) include apps, photos, contacts, and settings, but for security reasons, eSIM profiles are never saved in backups.
This means:
After restoring your device from a backup, you won’t see your old eSIMs.
To use mobile data again, you’ll need to buy and install a new eSIM plan from Awinst Connect.
Whether your Awinst Connect eSIM works across borders depends on the type of plan you purchased:
Country-specific eSIM: If your eSIM is designed for a single country, it will stop working immediately once you leave that country. You cannot use it in another country, and the connection will be lost at the border.
Regional eSIM (multi-country plan): If your plan covers multiple countries in a region, the eSIM may temporarily lose connection while your phone switches between partner networks. This handover usually lasts only a few minutes, and service resumes automatically.
Tips for smooth usage:
For country-specific plans, purchase a new eSIM for your next destination.
For regional plans:
Keep Data Roaming enabled.
If service doesn’t resume automatically, try restarting your device or manually selecting a network.
Always check your plan coverage before crossing borders to avoid unexpected disconnections.
Even if your Awinst Connect eSIM is active, it may not work in some countries. This usually depends on the type of plan you purchased and the coverage of partner networks:
Country-specific eSIM – A plan bought for a single country can only be used there. It will not connect to networks in other countries, even if it is still valid.
Regional/multi-country eSIM – If your plan covers multiple countries, your eSIM may still fail to connect if:
There is no partner network in that specific country.
The local operator’s network is temporarily unavailable or too weak.
Your phone’s Data Roaming is turned off.
What to do:
Check your plan’s coverage before traveling.
Make sure Data Roaming is enabled on your device.
If your plan doesn’t cover that country, you will need to purchase a new eSIM for that destination.
Validity does not guarantee global coverage — always verify the list of supported countries in your eSIM plan before traveling.
No. Your Awinst Connect eSIM cannot be “stolen” in the same way a physical SIM can.
Why:
Each eSIM is digitally tied to your device and can only be activated once.
Even if someone gets your phone, they cannot copy or transfer the eSIM to another device.
If your phone is lost, you can still manage your Awinst Connect account from another device to buy a new eSIM for uninterrupted service.
Generally, Awinst Connect eSIMs cannot be transferred from one device to another. Each eSIM is designed for one-time activation on a single device.
Why transfer isn’t possible:
The eSIM is digitally tied to the first device it was activated on.
Reinstalling the same eSIM on another phone is blocked for security reasons and to prevent fraud.
What you can do instead:
Purchase a new eSIM plan from Awinst Connect for your new device.
Make sure your new device is compatible and unlocked before activating the new eSIM.
Always install your eSIM on the device you plan to use during your trip to avoid needing a second plan.
If you no longer need your Awinst Connect eSIM, you can deactivate it directly from your device.
Steps to deactivate:
iOS:
Go to Settings > Cellular (or Mobile Data).
Select the eSIM plan you want to remove.
Tap Remove Cellular Plan.
Android
Go to Settings > Connections > SIM / Mobile Networks > SIM Manager.
Select the eSIM you want to remove.
Tap Delete / Remove.
Important:
Once deactivated, the eSIM cannot be restored or reused.
If you need mobile data again, you will have to purchase a new eSIM from Awinst Connect.
Deactivate only when you are sure you won’t need the eSIM anymore, for example at the end of your trip.
Yes. When you delete or uninstall an Awinst Connect eSIM, the associated plan is completely canceled.
The eSIM profile is removed from your device.
The plan cannot be restored or reactivated.
To continue using mobile data, you must purchase a new eSIM plan.
Only delete an eSIM when you are sure you no longer need the plan, such as after finishing your trip.
It depends on the operating system of your phone.
On iPhone (iOS):
1. Go to Settings → Cellular (or Mobile Data).
2. Tap Cellular Data.
3. Select your Awinst Connect eSIM as the data line.
4. Turn Allow Cellular Data Switching OFF (optional) to make sure data stays only on the eSIM.
On Android (Samsung, Pixel, etc.):
1. Go to Settings → Connections → SIM Manager (or Network & Internet → SIMs).
2. Find Mobile Data or Preferred SIM for Data.
3. Choose your Awinst Connect eSIM.
4. Switch off Data Roaming for your physical SIM if it’s still active.
Each eSIM has a unique one-time activation code.
Allowing reinstallation from backup would create risks of cloning or fraud.
If you plan to reset or change your phone, make sure you finish using your active eSIM first, since it cannot be restored afterward.
It’s recommended to install your Awinst Connect eSIM before your trip.
Wi-Fi is necessary during this process to complete the activation step.
By installing ahead of time, you can activate your eSIM immediately upon arrival and start using mobile data without any delays.
If you received a QR code on the same phone you want to install the eSIM on:
Since most phones cannot scan a QR code displayed on their own screen, do one of the following:
Tap "Share QR code" to send the image to another device, such as a computer, tablet, or second phone.
Open the QR code on the second device.
1. Go to Settings section on the phone you want to install the eSIM on:
For IOS (IPhone): Settings > Cellular > Add eSIM > Use QR code.
For Android: Settings > Connections > SIM manager > Add eSIM > Scan QR code. And scan it with your phone's camera during eSIM setup.
Exception: For Samsung Galaxy S21, S22, S23, S24, S25, Z Fold, Z Flip.
In these phones, you can scan the QR code directly from the phone where the QR code was sent, using the gallery icon on the QR code scanning screen during eSIM setup. Before that, tap the - “Save QR code” button to save the QR code image to the phone gallery.
2. If you originally made a purchase and received the QR code on another device (such as a computer or tablet):
Simply scan the QR code as described above.
3. If you are not ready to scan the QR code now, tap “Save QR code” to download it and scan it later from another device.
After installing the eSIM:
Go to your phone’s settings, select and enable the eSIM as the active SIM for data and roaming.
On iPhone: Settings > tap Mobile data/Cellular data > enable eSIM as an active SIM card for data transfer > move the switch to the "On" position.
On Android: Settings > Connections > Mobile networks > Ensure Data roaming.
If you have an iPhone, it has iOS.
If you have another brand of phone, it has Android.
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Cookie Policy
Last Updated: August 08, 2025
1. Introduction
This Cookie Policy explains how Awinst Connect (“we”, “us”, or “our”) uses cookies and similar technologies on the website https://awinstconnect.com (“Website”). We use these technologies to ensure the proper operation of our Website, to improve its functionality, and—with your consent—for analytics and marketing purposes.
You can manage your cookie preferences at any time by clicking “Learn more and customize” in the cookie banner displayed on our Website.
2. What are cookies?
Cookies are small text files stored on your device when you visit a website. They enable the website to recognize your device, remember your actions and preferences, and enhance your browsing experience.
Cookies may be set directly by us (“first-party cookies”) or by third parties whose services we use (“third-party cookies”).
We may also use similar technologies, such as pixels, tags, or local storage, which function in a comparable way.
3. How we use cookies
We use the following categories of cookies and similar technologies:
(a) Necessary cookies
These cookies are essential for the operation and security of the Website and for providing the services you request, such as remembering your language settings, managing your session, or processing secure payments.
They do not require your consent and cannot be disabled through the consent banner. However, you can configure your browser to block them, although some parts of the Website may not function properly as a result.
(b) Functionality cookies
These cookies enable specific features and interactions, such as chat functions, contact forms, or saving your preferences for future visits.
They are only activated with your consent. If disabled, certain features of the Website may become unavailable.
(c) Experience cookies
These cookies help us improve your browsing experience by enabling interactions with external content, networks, and platforms (for example, embedded videos, maps, or social media content).
They are optional and used only if you consent. Refusing them may prevent some external content from displaying correctly.
(d) Measurement cookies
These cookies allow us to measure traffic and understand how visitors use the Website, for example, which pages are visited most frequently and how users navigate.
They are used solely with your prior consent. Data collected is aggregated and helps us improve our services and user experience.
(e) Marketing cookies
Marketing cookies are used to deliver relevant advertising and track the performance of campaigns. They may be placed by third-party analytics and advertising providers who help us display personalized ads on our Website or on other platforms.
These cookies are only activated if you provide your consent through the cookie banner.
4. Cookie consent
When you first visit our Website, you will see a cookie banner informing you about our use of cookies. You can choose to accept all, reject non-essential, or customize your preferences.
Only necessary cookies are enabled by default. All other types of cookies—functionality, experience, measurement, and marketing—remain disabled until you explicitly grant consent by clicking “Allow”.
Your preferences are recorded so that the banner does not reappear each time you visit. You can change or withdraw your consent at any time through the “Learn more and customize” option on our Website.
If you choose to reject certain cookies, parts of the Website may not function as intended.
5. Third-party cookies
Our Website may include cookies set by third-party analytics and advertising providers that assist us in understanding usage patterns or displaying personalized content.
These third parties may process data outside the European Economic Area. In such cases, we take appropriate measures to ensure your data remains protected in accordance with the GDPR, including through the use of Standard Contractual Clauses where applicable.
We do not control how third parties use their cookies once they are active. For further details, please consult the privacy policies of these providers.
6. Managing cookies in your browser
You can control, block, or delete cookies through your browser settings. Most browsers allow you to:
View which cookies are stored on your device;
Delete existing cookies;
Block cookies from all or specific websites;
Configure notifications before cookies are placed.
Please refer to your browser’s help pages for more information:
Please note that deleting or blocking cookies may affect your browsing experience and certain site features.
7. Data controller
The controller responsible for the use of cookies and related data processing on this Website is Awinst Connect.
Information about the legal entity operating under this trade name, including full company details and contact information, is provided in the “Intellectual Property” section of our Terms and Conditions.
8. Retention and deletion of cookies
Cookies are retained only for as long as necessary to fulfill their purpose and are automatically deleted after expiry or when you withdraw your consent.
You can also manually delete cookies from your browser at any time.
9. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect technical, legal, or operational changes. When we make updates, we will revise the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about our use of cookies and similar technologies.
10. Contact
Any inquiries regarding this Cookie Policy or the use of cookies may be submitted through the contact channels provided on our Website.