Quick universal check (works on iPhone & Android): Dial *#06# on your phone. If you see a code called EID, your device supports eSIM. On iPhone (iOS): Open Settings → General → About. Look for Digital SIM or IMEI (eSIM). iPhones from XS (2018) and newer support eSIM. On Android (Samsung, Google Pixel, etc.): Open Settings → Connections (or Network & Internet). Look for SIM manager / eSIMs / Add mobile plan. Most models from 2019 onward support eSIM. Tip: If unsure, check your phone’s official specifications online.

A phone that is carrier-locked will only work with the operator that sold it. To use an eSIM from Awinst Connect or any other provider while traveling, your device must be unlocked. Why phones get locked: Often, when you buy a phone at a lower price with a contract, the carrier locks it to their network. This prevents you from switching to other networks until your contract or installment plan is finished. Why this matters for eSIMs: If your phone is locked, you won’t be able to install or activate eSIMs from Awinst Connect or other providers until it’s unlocked. Quick ways to check yourself: On iPhone (iOS): Open Settings → General → About. Scroll to Carrier Lock (or Network Provider Lock). If it says No SIM restrictions, your iPhone is unlocked. Any other message means the phone is locked. On Android devices: Open Settings → Connections → Mobile Networks → Network Operators. Turn off Select Automatically. If you see several carriers listed, your device is unlocked. If only one carrier appears, it is locked. Some phones also display a warning like “Cellular plans from this carrier cannot be added” when trying to set up an eSIM — this is another sign the phone is locked. If your device is locked: Review your contract — often phones remain locked until fully paid off. Contact your carrier to confirm the lock status and request unlocking. After unlocking, you can return to install and activate your Awinst Connect eSIM.

Setting up an eSIM is quick and can be done directly from your phone. To make it easier, we’ve prepared step-by-step guides for both iPhone and Android users. For iOS devices (iPhone/iPad): https://awinstconnect.com/apple For Android devices: https://awinstconnect.com/android You will also find these instructions at the bottom of our website. After completing the steps in the guide, your Awinst Connect eSIM will be ready to use.

Not all smartphones support eSIM, so it’s important to check before purchase. We’ve put together a full list of compatible models to help you. See the complete list here: https://awinstconnect.com/compatible-devices You’ll also find this list at the bottom of our website. If your device is listed, you can safely install and use an Awinst Connect eSIM.

No, you don’t have to take out your physical SIM card. Most modern phones let you use both a physical SIM and an eSIM at the same time (dual SIM). This means you can: Keep your physical SIM for calls and SMS with your home number. Use your Awinst Connect eSIM for mobile data while traveling.

Yes. Most newer smartphones let you store several eSIM profiles on the device, but you can usually activate only one at a time (some models allow two). This is useful if you travel often: You can keep multiple Awinst Connect eSIMs saved for different countries. Switch between them in your phone’s settings without deleting or reinstalling. Check your phone’s specifications to see how many eSIMs it supports at once.

On iPhone (iOS): iPhones from XS, XR, 11, 12, 13, 14, 15 support eSIM. Most iPhones let you store 8 or more eSIMs, but only one eSIM + one physical SIM can be active together. On iPhone 13 and newer, you can keep two eSIMs active at the same time (dual eSIM). To confirm: go to Settings → Cellular (or Mobile Data). If you see options to “Add eSIM” or “Add Cellular Plan,” your phone supports multiple eSIMs. On Android (Samsung, Google Pixel, others): Many recent Android models support eSIM, but the number varies by brand. For example: Samsung Galaxy S20 and newer → store multiple eSIMs, usually 1 active at a time. Google Pixel 7 and newer → can keep 2 active SIMs (1 eSIM + 1 physical SIM, or 2 eSIMs). To check: open Settings → Connections (or Network & Internet) → SIM manager / eSIMs. If you can add more than one plan, your device supports multiple eSIMs. Tip: If you’re unsure, look up your exact phone model on the manufacturer’s official website — they list whether dual eSIM or single eSIM is supported.

Yes. Most smartphones that support eSIM also allow you to use personal hotspot (tethering). This means you can share your mobile data from an Awinst Connect eSIM with other devices such as a laptop, tablet, or another phone. Keep in mind: hotspot availability depends on your phone model and software version. Some older or carrier-restricted devices may not allow tethering.

It really depends on how you use your phone. Some travelers only go online for maps and messages, while others like to share photos, make video calls, or stream entertainment on the go. With Awinst Connect, you can choose a plan that fits your travel style — whether you’re a light user who just needs to stay connected, or someone who wants full freedom to browse, stream, and work abroad. Use the Awinst Connect eSIM Roaming Calculator to get a personalized recommendation in seconds.

With an eSIM, your phone connects directly to the local network — no need to carry, charge, or set up extra devices. You simply activate the plan and you’re online instantly. Awinst Connect eSIM gives you the same connection without the hassle of extra equipment.

No — when you use an Awinst Connect eSIM for mobile data, your home operator will not charge you roaming fees. Your physical SIM can stay in the phone, but make sure data roaming is turned off for it in your settings. Calls and SMS on your physical SIM may still be billed by your home operator if you use them abroad. All mobile data will go through your Awinst Connect eSIM, so you avoid expensive roaming charges. Tip: Set your Awinst Connect eSIM as the default for mobile data and keep your physical SIM only for receiving calls or messages if needed. How to set your eSIM as the data line On iPhone (iOS): 1. Go to Settings → Cellular (or Mobile Data). 2. Tap Cellular Data. 3. Select your eSIM as the data line. 4. Turn Allow Cellular Data Switching OFF (optional) to make sure data stays only on the eSIM. On Android (Samsung, Pixel, etc.): 1. Go to Settings → Connections → SIM Manager (or Network & Internet → SIMs). 2. Find Mobile Data or Preferred SIM for Data. 3. Choose your eSIM. 4. Switch off Data Roaming for your physical SIM if it’s still active.

Yes! You can buy an Awinst Connect eSIM for someone else. After purchase, you’ll receive a QR code. You can either forward it to another device or save it to send later via email or messenger.

Yes! You can purchase several Awinst Connect eSIMs for different destinations. Each eSIM can be installed on your phone ahead of time. You can activate only one eSIM at a time, but the others stay stored and ready for future trips. Make sure your phone supports multiple eSIM profiles before buying more than one. Tip: This way, you can easily switch between plans for different countries without reinstalling.

Normally, the Awinst Connect eSIM QR code appears on your device immediately after payment and is also saved in your personal account under purchase history. If it doesn’t show, try these steps: 1. Verify payment status Make sure the payment was successfully processed. Unfinished or delayed transactions may prevent the QR code from generating. 2. Refresh or reopen the page Sometimes the payment confirmation page doesn’t load fully. Close the browser or app, then reopen your personal account and check the purchase history. 3. Check your internet connection The QR code requires a stable connection to display. Make sure your device is online. Wi-Fi is recommended. 4. Clear browser/app cache Old cache or cookies can prevent the QR code from loading. Clear your browser cache or restart the app and log in again. 5. Try a different device or browser If the QR code still doesn’t appear, log in to your Awinst Connect account from another device or browser. The QR code should be visible in your purchase history.

If you delete an active Awinst Connect eSIM from your phone: The eSIM stops working immediately and cannot be restored. You will need to purchase a new eSIM to regain service.

Yes. Installing an Awinst Connect eSIM requires an active internet connection, usually Wi-Fi. The connection is needed to download the eSIM profile to your phone. Without internet, the eSIM cannot be added or prepared for activation. Tip: Make sure you have a reliable Wi-Fi connection before installing, especially before traveling, so your eSIM is ready to use immediately.

If your Awinst Connect eSIM QR code isn’t scanning: Check your internet connection. A stable internet connection is required to scan the QR code and install eSIM. Check lighting and focus – Make sure your camera is clean, the code is well lit, and the image is sharp. Zoom in if needed – If the QR code looks too small on the screen, enlarge it for easier scanning. Try another device – Open your personal account on a different phone, tablet, or computer and scan from there. Tip: Always save a copy of your QR code in your personal account or forward it to another device, so you have a backup if scanning doesn’t work.

No. An Awinst Connect eSIM can only be installed and used on one device — whether it’s a smartphone, tablet, or laptop. Once the eSIM is activated on a device, it cannot be reused or installed on another. If you need mobile data on more than one device, you have two options: Use hotspot/tethering from your main device to share the connection. Purchase separate eSIMs for each device you want to connect directly. Tip: For most travelers, using your phone as a hotspot is the simplest way to keep tablets and laptops online without buying extra eSIMs.

Your Awinst Connect eSIM plan starts counting only when you first connect to the local mobile network in your destination country — not when you purchase it and not when you install it. Purchase: You can buy your eSIM anytime in advance. Buying alone doesn’t activate your plan. Installation: Adding the eSIM profile to your phone before your trip is safe — this also does not start the plan. Activation / First use: The plan begins only when your phone connects to the network abroad. Tip for travelers: Install your eSIM before leaving (you’ll need Wi-Fi for this). That way, once you land, you just switch on mobile data and your plan starts working immediately — no waiting, no stress.

It depends on the type of Awinst Connect eSIM plan you choose: Single-country plans work only in the country you selected. Regional or multi-country plans let you stay connected across several countries with the same eSIM — perfect if you’re traveling through different destinations. Tip: Always check the coverage list of your chosen plan before purchase to know exactly where it works.

There is no technical possibility to replace the country. The eSIM contains a digital profile that tells your phone which network to connect to. Changing the country would mean switching that network information, which isn’t technically possible. If the eSIM has not been activated yet: You can request a refund (within 14 days of purchase, according to our return policy) and then buy a new eSIM for the country or region you need. Tip: If you know you’ll be visiting several destinations, it’s better to choose regional plan from the start, so you don’t need to switch later.

You can monitor your Awinst Connect eSIM data balance directly from your phone: On iPhone (iOS): Go to Settings → Cellular (Mobile Data). Select the required eSIM. On Android (Samsung, Pixel, etc.): Go to Settings → Connections → SIM / Mobile Network → SIM Manager / eSIMs. Select the required eSIM. You will also receive an automatic email alert when only 100 MB of data is left, so you can top up in time.

You can easily top up or extend your Awinst Connect eSIM through your personal account on our website: 1. Log in to your account. 2. Go to the Latest Activations section. 3. Find your active eSIM and click the Top Up button. 4. Choose the amount of data or plan extension you need and complete the payment. Tip: Doing this in advance ensures you stay connected without interruptions while traveling.

Yes - you can keep using your home number on apps like WhatsApp, iMessage, or FaceTime even while your Awinst Connect eSIM handles mobile data abroad. Your home SIM can stay in the phone for calls and texts. Make sure data roaming is turned off for your physical SIM to avoid extra charges.

Your Awinst Connect eSIM remains valid according to the duration of the plan you selected, but the countdown starts only when your eSIM is activated and first connects to the local network. Before activation: You can buy and install your eSIM in advance - the validity period does not start until you go online. After activation: The plan duration begins, and you can use your allocated data until it expires.

You can check all your Awinst Connect eSIM payments through your personal account on our website: 1. Log in to your account. 2. Go to the Payment History section. 3. Here you’ll see all your past transactions, including purchases and top-ups.

When your Awinst Connect eSIM reaches the end of its data allowance or the plan duration expires: The eSIM stops working and is automatically cancelled. It cannot be topped up or reactivated. To continue using mobile data, you will need to purchase a new eSIM. You will receive an email notification when you have only 100 MB of data left, so you can top up your eSIM in time and stay connected. As soon as you receive this notification, we recommend that you immediately proceed to replenish your eSIM to avoid the limit being exhausted and the eSIM being cancelled.

Yes. Awinst Connect takes your privacy and data protection seriously. All personal information and payment details are encrypted and securely stored. We follow strict security protocols to ensure that your account and eSIM usage remain private. Your data is never shared with third parties without your consent.

Yes - but only if your Awinst Connect eSIM has not been activated yet. If the eSIM is still unused, you can request a refund within 14 days of purchase according to our return policy. Once the eSIM has been activated and connected to the network, it cannot be refunded or cancelled.

Yes - as long as your Awinst Connect eSIM has not been activated, you can request a refund within 14 days of purchase according to our return policy. Once the eSIM has been activated and connected to the network, no refunds are possible, even if you haven’t used all the data.

If your Awinst Connect eSIM doesn’t work because your device is incompatible: You can request a refund within 14 days of purchase, as long as the eSIM has not been activated. Make sure to check your phone’s compatibility before installing or activating the eSIM to avoid issues. For future trips, consider using a supported device or checking our Compatible Devices page before purchase.

Awinst Connect eSIM works on most modern devices that support eSIM technology, including: Smartphones, eSIM-compatible models. Tablets (iPad Pro, iPad Air, and other eSIM-compatible models) Laptops (Windows and macOS laptops with eSIM-compatible models) Always check your device’s compatibility on the Compatible Devices page or in the technical specifications on the manufacturer’s official website before purchase to ensure smooth usage.

If your Awinst Connect eSIM isn’t connecting or the signal is weak, follow these steps: 1. Check your location Move to an open area or closer to a window, as buildings or underground locations can block signals. 2. Restart your device Turn your phone off and on to reconnect to the network. 3. Verify eSIM is active and selected On iPhone (iOS): Go to Settings → Cellular (Mobile Data). Make sure your eSIM is selected under Cellular Data. Check Data Roaming is turned on if needed. On Android (Samsung, Pixel, etc.): Go to Settings → Connections → SIM / Mobile Network → SIM Manager / eSIMs. Ensure your eSIM is selected as Mobile Data. Make sure Data Roaming is enabled if required. Temporary weak coverage is normal in remote areas, underground, or inside large buildings — your eSIM will reconnect automatically when a signal is available.

If your Awinst Connect eSIM isn’t working after arrival: Make sure your data plan covers your destination country. If everything is OK, try using Wi-Fi temporarily to complete activation or troubleshoot settings. 1. Check your device and eSIM status Make sure the eSIM is installed and activated. Ensure your device is unlocked and compatible with eSIM technology. On iPhone (iOS): Go to Settings → General → About. Scroll to Carrier Lock / Network Provider Lock. If it says “No SIM restrictions”, your device is unlocked. If it shows your carrier’s name, the device is locked. On Android (Samsung, Pixel, etc.): Go to Settings → Connections → Mobile Networks → Network Operators. Turn off Select Automatically. Wait a few seconds: If multiple networks appear, your device is unlocked. If only your original carrier shows, the device is locked. 2. Verify network selection and mobile data On iPhone (iOS): Settings → Cellular → Cellular Data → Select eSIM Turn on Data Roaming Android: Settings → Connections → SIM / Mobile Network → SIM Manager → Select eSIM for Mobile Data Enable Data Roaming 3. Check your location Signals may be weak in remote areas, underground, or inside large buildings. Move to an open area. 4. Restart your device Turning your phone off and on can help reconnect to the network. 5. Check if the problem is with your device or settings Try switching to airplane mode for 10 seconds, then back on. Test your phone with your physical SIM to see if mobile data works. If it does, the issue is likely eSIM settings. Make sure Wi-Fi is off while testing mobile data, as some phones prioritize Wi-Fi over mobile connections. Temporary weak coverage is normal in certain areas. Following these steps usually resolves most connection.

Here’s how to check: On iPhone (iOS): Go to Settings → General → About. Scroll to Carrier Lock / Network Provider Lock. If it says “No SIM restrictions”, your device is unlocked. If it shows your carrier’s name, the device is locked. On Android (Samsung, Pixel, etc.): Go to Settings → Connections → Mobile Networks → Network Operators. Turn off Select Automatically. Wait a few seconds: If multiple networks appear, your device is unlocked. If only your original carrier shows, the device is locked. Devices locked to an operator cannot use third-party eSIMs like Awinst Connect. Make sure your phone is unlocked before traveling or buying an eSIM.

If this message appears while trying to set up your eSIM, it indicates that your device is locked to one mobile operator. In this case, the phone does not allow you to add eSIM profiles from other providers, which means you won’t be able to use Awinst Connect services on it. To resolve the issue, you’ll need to ask your current mobile operator to unlock your device. Once unlocked, you’ll be able to install and use eSIMs from Awinst Connect and other providers.

This error usually means that your Awinst Connect eSIM profile has already been installed on your device. An eSIM QR code can only be scanned and activated once — after that, it cannot be reused. You can quickly check if the eSIM is already on your phone: On iOS (iPhone/iPad): Open Settings → Cellular (or Mobile Data). Look under the list of available SIMs. If you see the new eSIM there, it means the installation was successful earlier. (It usually appears at the bottom of the list, and since it’s data-only, no phone number will be shown). On Android: Go to Settings → SIM Manager (Samsung) or Settings → Network & Internet → Mobile Network (other Android phones). If you see new eSIM listed, it means the profile is already installed. (Like on iOS, it’s usually at the end of the list and will not show a phone number). If the eSIM does not appear in your device settings but you still get the “Invalid QR code” error, the issue may be that the QR code has expired or was already used. In this case, you’ll need to obtain a new eSIM plan. No need to worry: If the eSIM has not been activated, you are eligible for a return within 14 days from the date of purchase.

You can easily locate your Awinst Connect order ID through your personal account on our website: 1. Log in to your account. 2. Go to the Add Money History section. 3. Look for the TRANSACTION ID column. 4. Copy the ID of the transaction you are looking for — this is your order ID.

If your Awinst Connect eSIM has not been activated, you can request a refund within 14 days of purchase. To do this: Go to our contact form on the website. Set the subject of your message as “Refund.” Include the following information in your message: 1. Date of purchase 2. Transaction ID To find the Transaction ID: Log in to your personal account on our website. Go to the Add Money History section. Locate the transaction for the eSIM you want to refund. Copy the ID from the TRANSACTION ID column — this is your Transaction ID. Submit the form. Once your request is received and verified, the refund will be processed to your original payment method. Ensure the eSIM has not been activated — activated eSIMs cannot be refunded.

The ICCID (Integrated Circuit Card Identifier) is a unique number that identifies your eSIM profile. It is useful for: Ensuring proper configuration of your eSIM. Verifying connectivity if the device isn’t connecting to the network. Troubleshooting issues with multiple eSIMs on the same device. Confirming which eSIM is active for data usage. Locating the ICCID on Different Devices: iPhone (iOS): Open Settings → General → About. Scroll to ICCID — this is your eSIM number. Google Pixel (Android): Go to Settings → About Phone → SIM Status. Your active eSIM’s ICCID will be displayed. Samsung (Android): Open Settings → Connections → SIM Manager. Select your eSIM and tap More Information to see the ICCID. Troubleshooting ICCID Issues: Extra digit: Some devices may show an extra digit at the end of the ICCID. This is usually cosmetic and does not affect eSIM functionality. Verifying ICCID: Turn on each eSIM one by one and check the ICCID to ensure it matches your intended plan. Make sure only the correct eSIM is selected for data usage.

If your Awinst Connect eSIM stays on “Activating…” or doesn’t activate, it usually means the device hasn’t successfully connected to the network yet. This can happen for several reasons: 1. No internet connection during activation Make sure your device is connected to Wi-Fi while activating the eSIM. Without internet, the activation cannot complete. 2. Device compatibility or lock issues Check that your phone supports eSIM technology and is unlocked. A carrier-locked device cannot activate third-party eSIMs. 3. Incorrect activation settings On iOS: Settings → Cellular → Select eSIM → Turn on Mobile Data On Android: Settings → Connections → SIM / Mobile Network → Select eSIM → Enable Mobile Data Ensure Data Roaming is enabled if you are abroad. 4. Temporary network or server delay Sometimes it takes a few minutes for the eSIM to activate, especially in new locations or when switching between networks. Restarting your device can help trigger the connection. If your eSIM still doesn’t activate after checking these points, verify your plan coverage and ensure the eSIM hasn’t been previously activated.

If your Awinst Connect eSIM isn’t appearing or usable after installation, it usually means the phone hasn’t properly registered the eSIM profile. Follow these steps to troubleshoot: 1. Confirm device compatibility and unlock status Make sure your phone supports eSIM technology (iPhone XS or newer, most recent Android models, tablets or laptops with eSIM support). Make sure your device is unlocked and not locked to a single carrier. Locked devices will not recognize third-party eSIMs. 2. Verify installation Ensure you scanned the QR code correctly and completed the installation process. Confirm the eSIM is visible in your device settings: iOS: Settings → Cellular → Cellular Plans → Awinst Connect eSIM Android: Settings → Connections → SIM / Mobile Network → SIM Manager → Awinst Connect eSIM 3. Check eSIM activation Your eSIM must be activated with Wi-Fi before mobile data works. Without activation, it won’t be recognized by your device. 4. Ensure the eSIM isn’t active on another device An eSIM can only be used on one device at a time. If it was installed elsewhere, it won’t show on your current phone. 5. Restart and reset network settings Restart your device and toggle Airplane Mode on and off. On iOS: Settings → General → Reset → Reset Network Settings (if needed) On Android: Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth 6. Select the correct eSIM for data usage Make sure your Awinst Connect eSIM is chosen as the mobile data line: iOS: Settings → Cellular → Cellular Data → Select eSIM Android: Settings → Connections → SIM / Mobile Network → Mobile Data → Select eSIM Following these steps usually resolves recognition issues. If your eSIM still doesn’t appear, double-check the plan coverage and ensure the eSIM hasn’t been activated elsewhere.