You can check if your device supports eSIM in two ways.
*Method 1: Dial #06#
Open the Phone app.
Dial *#06#.
If an EID number is displayed, your device supports eSIM.
If no EID is displayed, continue with Method 2.
Method 2: Check your phone settings
For iPhone (iOS)
Go to Settings → General → About.
Look for an EID, Digital SIM, Available SIM, or IMEI (Digital SIM) section.
Most iPhone models starting with iPhone XS, iPhone XS Max, and iPhone XR support eSIM.
For Android
Open Settings and look for options such as SIM manager, eSIM, Add eSIM, or Add mobile plan. The exact menu depends on your device manufacturer.
Many recent Android devices support eSIM, but support varies by model.
Important
If you are still unsure, check the official specifications for your exact device model on the manufacturer's website.
Yes. If your phone is carrier-locked, you must unlock it before using an eSIM from Awinst Connect.
A carrier-locked phone can only use the mobile network of the operator that sold the device.
If you are not sure whether your phone is unlocked, please see our Device Unlock Check guide. It explains how to verify the unlock status on iPhone and Android devices.
If your phone is locked, contact your mobile operator to request an official unlock before installing your eSIM.
After purchasing an eSIM, the installation method depends on your device.
iPhone or iPad: If you purchase the eSIM directly on the iPhone or iPad where you want to use it, tap Install eSIM and follow the on-screen instructions.
If automatic installation is unavailable, you can install the eSIM using a QR code or by entering the installation details manually.
Android: Automatic installation is not available. Use the QR code or manual installation option provided after your purchase.
If you purchased the eSIM on another device: Open the QR code on that device and scan it from the phone or tablet where you want to install the eSIM. Your QR code is also available in Latest Activations and in your confirmation email.
After installation: Select the newly installed eSIM as your Mobile Data line. If required by your eSIM plan, turn Data Roaming ON when you arrive at your destination.
For detailed device-specific instructions, see:
Apple (iPhone/iPad): awinstconnect.com/apple
Android: awinstconnect.com/android
Awinst Connect eSIM works with many eSIM-compatible devices, including smartphones, tablets, laptops, and selected eSIM routers.
You can check the full list of compatible devices here:
https://awinstconnect.com/compatible-devices
Important
Device compatibility may vary by plan. Some eSIM plans are designed for smartphones and tablets only, while others also support laptops, eSIM routers, or additional device types.
Please review the plan description before purchasing to confirm that your device is supported.
No. In most cases, you can keep your physical SIM card while using your Awinst Connect eSIM.
Most eSIM-compatible smartphones support Dual SIM, allowing you to use a physical SIM and an eSIM at the same time.
This allows you to:
Keep your home SIM for calls and SMS.
Use your Awinst Connect eSIM for mobile data while traveling.
Some devices do not have a physical SIM slot and use eSIM only.
Yes. Many eSIM-compatible phones can store multiple eSIM profiles.
The number of eSIM profiles you can store and the number that can be active at the same time depend on your phone model.
You can switch between saved eSIM profiles in your phone settings without reinstalling them.
Check the official specifications for your phone model to see how many eSIM profiles it supports.
The number of eSIM profiles your phone can store and the number that can be active at the same time depend on your exact phone model.
Your phone settings may show whether eSIM is supported, but they usually do not show the maximum number of active eSIMs.
To check on iPhone
Go to Settings → Cellular (or Mobile Data).
Check whether you can add an eSIM and view existing SIMs.
For the exact number of active eSIMs, check the official specifications for your iPhone model on Apple’s website.
To check on Android
Go to Settings.
Open SIM Manager, SIMs, Mobile Network, or Network & Internet. The menu name depends on the manufacturer.
Check whether eSIM options are available and which SIMs are currently active.
For the exact number of active eSIMs, check the official specifications for your exact phone model.
Important
The most reliable source is the manufacturer’s official specifications for your exact phone model. Phone settings can confirm that eSIM is available, but they may not show whether the device supports one active eSIM, two active eSIMs, or another eSIM combination.
It depends on the selected plan.
Some Awinst Connect plans support hotspot (tethering), while others do not.
Always check the plan description before purchasing to confirm whether hotspot is supported.
If hotspot is supported by your plan, you can share your mobile data connection with other devices using your device's hotspot feature, provided your device also supports hotspot.
The amount of data you need depends on how you use your device while traveling.
The easiest way to estimate your data usage is to use the Awinst Connect eSIM Data Calculator.
Simply select your destination, trip duration, and the activities you plan to use, such as messaging, maps, web browsing, social media, video calls, streaming, or gaming. The calculator will estimate your data needs and recommend a suitable plan.
The calculator provides a personalized recommendation based on your expected usage, helping you choose a plan that best fits your trip.
Although most eSIM installations complete without any issues, spending a few minutes preparing your device can help reduce the chance of activation or connection problems.
Remove eSIM profiles you no longer use.
If your device contains old or unused eSIM profiles, it is recommended to remove any that you no longer need before installing your new eSIM.
iPhone users: Check for old VPN or configuration profiles.
If you previously used travel eSIMs, mobile operators, or VPN services, your iPhone may still contain VPN or configuration profiles that are no longer needed.
To check:
Settings → General → VPN & Device Management
If you find profiles that you recognize and no longer use, you can remove them before installing your new eSIM.
Important: Do not remove profiles required by your employer, school, or mobile device management system.
Android users
Android devices generally do not require any special preparation before installing an eSIM.
If your device previously used custom VPN settings and you no longer need them, you may remove those profiles before installing your new eSIM.
Preparing your device before installation helps reduce the chance of unexpected network or activation issues.
Not for mobile data, provided your Awinst Connect eSIM is selected for mobile data and your home SIM is not using data roaming.
You can keep your home SIM in your phone to receive calls and SMS if needed. However, any calls, SMS, or mobile data used through your home SIM may still be charged by your mobile operator according to their roaming rates.
To avoid unexpected charges:
Set your Awinst Connect eSIM as the default line for mobile data.
Follow the Data Roaming instructions provided in your selected plan description.
Disable data roaming for your home SIM if your device allows separate roaming settings.
Yes. You can purchase an Awinst Connect eSIM for someone else.
After your purchase, the QR code will be available in your Latest Activations section and will also be sent to your email address.
Simply share the QR code with the person who will install and use the eSIM.
Yes. You can purchase multiple Awinst Connect eSIMs for different trips or destinations.
Each eSIM is available separately and can be installed when you are ready to use it.
The activation period varies by plan. Always check the plan description to see how long you have to activate your eSIM after purchase.
Before purchasing multiple eSIMs for the same device, make sure your device supports storing multiple eSIM profiles.
After a successful payment, your eSIM is delivered immediately. How you receive it depends on the device you used to complete your purchase.
If you purchased on a computer or laptop
A pop-up window automatically appears after payment and displays your QR code.
If you purchased on a smartphone or tablet
After payment, you'll see the "eSIM is ready" screen with an "Install eSIM" button, allowing you to install your eSIM immediately.
If you prefer a different installation method, tap "Other installation options".
There you can choose:
Manual installation — copy the installation details and enter them manually in your device settings.
QR Code — display the QR code to install the eSIM on the same device or on another eSIM-compatible device.
Where else can I find my QR code?
Your QR code is also available immediately in the following places:
Your Awinst Connect account — sign in to your account. Your purchased eSIM is displayed in the Latest Activations block.
Your email — a copy of the QR code is automatically sent to the email address you used when creating your account. If you don't see the email in your Inbox, check your Spam, Junk, or Promotions folders.
I still can't find my QR code
If your payment was successful but the QR code is not available in the Latest Activations block and you have not received the email, please contact Awinst Connect Support.
The fastest way is to submit a Support Ticket from your Dashboard.
We strongly recommend that you do not remove or reinstall your eSIM while you are using your Awinst Connect plan.
The ability to reinstall an eSIM depends on the selected tariff plan and the technical characteristics of the eSIM provided.
If you accidentally delete your eSIM, try installing it again on the same device where it was originally installed.
If the eSIM installs successfully, you can continue using your plan.
If the installation fails, the eSIM cannot be restored, and you will need to purchase a new eSIM.
After your plan has expired and you no longer need the eSIM, you can safely remove it from your device.
Yes. An active internet connection is required to download and install your eSIM.
We recommend installing your eSIM while you have a stable internet connection, preferably before you travel, so it is ready when you need it.
If your QR code does not scan, try the following:
Make sure you are using the correct QR code. If you purchased multiple eSIMs, verify that you selected the QR code for the eSIM you want to install.
Make sure the entire QR code is visible. If it is displayed on another screen, increase that screen's brightness.
Use your device's built-in eSIM installation menu. Add the eSIM through Add eSIM or Add Mobile Plan in your device settings. Do not use a third-party QR code scanner app.
Check your internet connection. A stable Wi-Fi or mobile data connection is required to download the eSIM after the QR code has been scanned. If your internet connection is unavailable or unstable, the installation may fail.
Try Manual Installation. Enter the SM-DP+ Address and Activation Code available under Other installation options.
Verify the QR code using another device (optional). If possible, use the camera of another smartphone to scan the QR code. This helps determine whether the issue is with the QR code or with the original device.
Important: If the second device recognizes the QR code, do not continue with the installation. Cancel the process immediately. This step is only to verify that the QR code can be read.
If the QR code still cannot be scanned after trying these steps, please contact Awinst Connect Support.
If your device displays the message "Invalid QR code", first complete all of the steps above.
No. The same eSIM cannot be installed or used on two devices at the same time.
Each eSIM can only be installed on one device at a time. Moving an installed eSIM to a different device is generally not supported.
If you need mobile data on another device, you have two options:
Purchase a separate eSIM for the second device.
Share your internet connection using your device's hotspot feature, if hotspot is supported by your selected plan.
You can check whether hotspot is supported in the description of your selected plan before purchasing.
We recommend installing your eSIM before you travel while you have a stable internet connection. Installing your eSIM does not start your plan.
For most plans, the validity period begins when your eSIM first connects to a supported mobile network at your destination. If a plan follows a different activation policy, it will be clearly indicated in the plan description.
Depending on the selected plan, you may need to enable Data Roaming for the eSIM to connect to the network. The description of each plan clearly indicates whether Data Roaming is required.
Installing your eSIM before your trip helps ensure everything is ready when you arrive.
It depends on the plan you choose.
Single-country plans provide coverage in one country only.
Regional and multi-country plans provide coverage in multiple countries with the same eSIM, allowing you to stay connected while traveling between supported destinations.
Before purchasing, check the list of supported countries by selecting View Coverage in the description of your chosen plan.
No. After purchase, an eSIM cannot be changed to a different country or region.
If you need an eSIM for another destination, you will need to purchase a new plan.
If your eSIM has not been activated, you may be eligible for a refund in accordance with our Refund Policy.
If available, your remaining data is displayed in the Latest Activations block in your Awinst Connect account.
You can also check the mobile data usage reported by your device in its settings. This helps you monitor how much data has been used during your trip.
For supported plans, you will also receive an automatic email notification when your remaining data reaches 100 MB.
Please note that the remaining data displayed in your account may not always update in real time.
The availability of Top Up or plan extension depends on your selected plan.
Before purchasing, you can check whether Top Up is available in the description of the plan.
If your plan supports Top Up:
Sign in to your Awinst Connect account.
Locate your eSIM in the Latest Activations block.
Click Top Up.
Select one of the available options and complete your purchase.
Automatic Top Up
If your plan supports automatic top-up, your eSIM can be renewed automatically, provided that your Awinst Connect account balance has sufficient funds at the time of renewal.
If your plan does not support Top Up, you will need to purchase a new eSIM after your current plan expires.
If your eSIM plan supports Personal Hotspot (Tethering) but you cannot share your mobile internet connection, the issue is usually related to your device settings rather than the eSIM itself.
Try the following steps:
1. Confirm that your eSIM plan supports Personal Hotspot.
Not all eSIM plans include tethering. Before troubleshooting, make sure your selected plan supports Personal Hotspot.
2. Restart your device.
A simple restart often refreshes the mobile network connection and restores Personal Hotspot functionality.
3. Check the Personal Hotspot APN settings.
If your mobile internet works normally on your device but Personal Hotspot does not, the Personal Hotspot APN (sometimes called Tethering APN) may not be configured.
On some devices, this field is not filled in automatically.
Open your device's APN settings and check whether the Personal Hotspot APN field is empty.
If it is, enter the same APN value that is already configured for Mobile Data, save the changes, and restart your device.
4. Check your Personal Hotspot settings.
Make sure Personal Hotspot is enabled and that the device you are trying to connect can detect your hotspot.
5. Update your device software.
Installing the latest operating system updates may resolve known tethering issues on some devices.
Every plan has an activation period, which specifies how long you have to activate your eSIM after purchase. This information is shown in the description of each plan before you purchase it.
We recommend activating your eSIM according to your travel dates. Do not wait until the last day of the activation period if you plan to use the eSIM for several days.
Depending on the selected plan, different rules may apply after the activation period expires. For some plans, the eSIM will no longer be available for activation. For others, the eSIM may be activated automatically when the activation period ends.
Once your plan is activated, the validity period begins according to the terms of your selected plan.
You can view all your transactions in your Awinst Connect account.
Sign in to your Awinst Connect account.
Open your Dashboard.
In the Quick Links block, click Payment History.
Your payment history includes details for each transaction, such as:
Transaction ID
Transaction type (Activation, Top Up, Deposit, etc.)
Amount
Status
Purchased plan or payment details
Date and time
This page allows you to review both current and previous purchases at any time.
What happens depends on the type of plan you purchased.
Standard eSIM (Fixed Pack GB / Days)
When your data allowance is completely used or your plan validity expires, the eSIM is automatically blocked.
After this happens:
The eSIM cannot be topped up.
The eSIM cannot be reactivated.
You will need to purchase a new eSIM.
If your plan supports Top Up, we recommend adding more data before all data is used or before the plan expires. Once the eSIM is blocked, it can no longer be topped up.
For supported plans, you will also receive an email notification when your remaining data reaches 100 MB, giving you time to top up before your data is exhausted.
We take the security of your personal information and payments seriously.
All payments are processed securely through Stripe using international and local payment methods.
We do not store your payment card details or payment security codes.
Your personal information is handled securely and is not shared with third parties without your consent, except where required to provide the service or comply with applicable laws.
Your payment information is processed using industry-standard security practices.
Refund eligibility depends on the status of your eSIM and the conditions of our Refund Policy.
In general, an eSIM that has already been activated or used is not eligible for a refund.
Please refer to our Refund Policy for the complete eligibility criteria, refund conditions, and instructions on how to submit a refund request.
The installation process depends on the manufacturer and model of your device.
Unlike smartphones, laptops, tablets, and eSIM routers often use different menus, operating systems, and eSIM management software. Because of this, we do not provide model-specific installation instructions.
To install your eSIM:
Open the eSIM or mobile network settings on your device.
Follow the installation instructions provided by your device manufacturer.
When prompted, scan your QR code or use the manual installation details if supported.
If you cannot find the eSIM settings or are unsure how to begin the installation, please refer to the user manual or the official support documentation for your specific device model.
Important: Before purchasing an eSIM, make sure your laptop, tablet, or router supports eSIM technology and is carrier unlocked.
We recommend checking that your device is compatible before purchasing an eSIM.
Your device may be incompatible if:
It does not support eSIM technology.
It is locked to a mobile operator (carrier-locked) and does not allow eSIMs from other providers.
It has other manufacturer or software restrictions that prevent eSIM installation or activation.
If your device is not compatible, refund eligibility depends on the conditions of our Refund Policy and the status of your eSIM.
Please note that for some plans, installing the eSIM is considered as using the service. Once the eSIM has been installed, it may no longer be eligible for a refund, even if your device later turns out to be incompatible.
This article applies if your eSIM is connected to a mobile network, but your internet connection is slow, unstable, or disconnects occasionally.
If you have a poor mobile data connection, try the following:
1. Check the signal strength.
A weak mobile signal can reduce internet speed or cause an unstable connection. If possible, move to another location, such as outdoors or closer to a window.
2. Restart your device.
Restarting your device allows it to reconnect to the mobile network and may improve the connection.
3. Turn Airplane Mode on and off.
Enable Airplane Mode for about 30 seconds, then turn it off. This forces your device to reconnect to the mobile network.
4. Try another supported network.
If your device allows manual network selection, try connecting to another supported network available in your current location.
5. Check whether your current location is congested.
Internet speeds may be slower in airports, train stations, stadiums, city centers, or during large public events because many people are using the same mobile network at the same time.
5. Check your remaining data.
If your data allowance has been used up or your plan has expired, your mobile data service may no longer be available.
If the connection remains slow or unstable after trying these steps, the issue is usually related to local network conditions rather than the eSIM itself.
In this case, try waiting a few minutes and test the connection again. Temporary network congestion often improves automatically as network conditions change.
If the problem persists after performing these steps in different locations and for an extended period, please contact Awinst Connect support.
This article applies if your eSIM is installed, but your device does not connect to a mobile network or mobile data does not work after you arrive at your destination.
Follow these steps in order. After each step, check whether your mobile data is working before moving to the next one.
1. Turn Airplane Mode on and off.
Enable Airplane Mode for about 30 seconds, then turn it off. This forces your device to search for available mobile networks again.
2. Restart your device.
Restarting your device allows it to reconnect to the local mobile network.
3. Confirm that you are in a supported country.
Make sure your destination is covered by your selected plan. You can check the list of supported countries by selecting View Coverage in the description of your plan.
4. Make sure your eSIM is enabled.
Open your device's Mobile Network, Cellular, or SIM Manager settings (the exact menu name may vary depending on your device). Locate your installed eSIM and make sure it is turned On.
5. Make sure your eSIM is selected for mobile data.
If your device has more than one SIM, verify that your eSIM is selected as the default line for Mobile Data and that your home SIM is not being used for mobile data.
6. Check the Data Roaming setting.
Some plans require Data Roaming to be enabled, while others do not. The description of each plan clearly indicates whether Data Roaming is required.
7. Try selecting the mobile network manually.
If your device supports manual network selection, try connecting to another supported network available in your current location.
8. Check the APN settings.
Most devices configure the APN automatically. If mobile data still does not work, compare the APN on your device with the APN shown in your Awinst Connect account next to the QR code or in the email you received after your purchase. If the values are different, enter the correct APN manually, save the changes, and restart your device.
9. Check that your plan is still valid.
Make sure your eSIM was activated before the activation deadline specified for your plan and that the validity period of your plan has not expired. The activation deadline is shown in the description of each plan.
If your device still cannot connect after completing these steps, please contact Awinst Connect Support.
To help us investigate the issue more quickly, include:
your destination country;
your device model;
the name of the mobile network shown on your device (if available);
a screenshot of your mobile network or eSIM settings (if possible).
If you are installing your Japan eSIM while you are outside Japan, this message is normal.
The Japan eSIM can complete activation only after your device connects to the KDDI mobile network in Japan.
There is nothing you need to do. Do not remove the eSIM because of this message. Simply keep it installed on your device. It will activate automatically after you arrive in Japan and connect to the KDDI network.
This message usually indicates that your device is carrier locked and does not allow eSIMs from other mobile providers to be installed.
If your device is carrier locked, you will need to contact your original mobile operator to request an official unlock before you can use an eSIM from another provider.
If you are not sure whether your device is carrier locked, please follow the instructions in our Device Unlock Check guide.
To use mobile internet with your eSIM, you need to select it as the mobile data line in your device settings.
On iPhone (iOS):
1. Open Settings → Cellular (or Mobile Data).
2. Tap Cellular Data.
3. Select the eSIM you installed for this trip.
4. If your physical SIM is still installed, you can turn Allow Cellular Data Switching Off to prevent your iPhone from automatically switching mobile data to another SIM.
On Android:
1. Open Settings.
2. Go to Connections → SIM Manager, or Network & Internet → SIMs (depending on your device).
3. Tap Mobile Data or Preferred SIM for Mobile Data.
4. Select the eSIM you installed for this trip.
Important: The name displayed for your eSIM may not be Awinst Connect. Depending on your destination and the local mobile network, it may appear under a different name, such as PLUS, KDDI, au, Optus, or another network operator. This is normal.
If your eSIM is already selected as the mobile data line but mobile internet still does not work, see "What should I do if my eSIM doesn't work at my destination?"
You can find both your Order ID (Transaction ID) and ICCID in your Awinst Connect account.
1. Sign in to your account.
2. On your Dashboard, open Payment History from the Quick Links section.
3. Find the purchase you are looking for.
4. Your Order ID is shown in the TRANSACTION ID column.
5. The ICCID is displayed in the DETAILS column below the name of your eSIM plan.
If you contact Awinst Connect Support, please include your Transaction ID or ICCID whenever possible. This helps us identify your eSIM more quickly.
Most payments are completed within a few minutes.
If your payment remains in the Pending status for more than 10 minutes, it means that your payment is undergoing additional security verification.
Occasionally, our payment processor's security system selects transactions for additional verification. This is not a standard procedure, but a necessary security measure managed by the payment gateway.
Your funds are secure.
This manual verification process typically takes up to one business day. However, if the review takes place during normal business hours (Central European Time), it is often completed within one hour.
No action is required on your part.
You do not need to make another payment. We will automatically update your balance and notify you as soon as the verification process has been completed.
To check the current status of your payment:
Sign in to your Awinst Connect account.
Open the Pending Deposits section.
If your transaction appears there with the Pending status, it is currently undergoing verification.
If the payment is approved:
Your balance will be automatically topped up.
If your transaction includes an eSIM purchase, it will automatically appear in the Latest Activations section of your account, where you can open the eSIM profile and view your QR code.
If the payment is declined during the verification process:
The funds will be automatically refunded to your original payment method.
The "Generating..." status means that your eSIM is being created after your payment has been successfully completed.
In most cases, this process takes 1 to 5 minutes.
If the "Generating..." status remains for more than 10 minutes, try the following:
Check your internet connection.
Make sure your device has a stable internet connection. If the connection is interrupted, the page may stop updating even though the generation process has continued.
Refresh the page.
After refreshing, sign in to your Awinst Connect account and check the Latest Activations section. If the eSIM has already been generated, it will appear there and is ready for installation.
Wait a few more minutes.
Occasionally, eSIM generation may take longer than usual due to temporary system processing.
If your eSIM still does not appear in the Latest Activations section after 10 minutes, please contact Awinst Connect Support.
The "Activating..." message is displayed by your device while it completes the eSIM installation process. In most cases, this is a normal part of the installation and may take a few minutes.
If the "Activating..." message does not disappear after several minutes, try the following:
1. Make sure your device is connected to a stable Wi-Fi network.
2. Restart your device.
3. Turn Airplane Mode on for about 30 seconds, then turn it off.
4. Make sure the eSIM is enabled in your device settings.
5. If your plan requires Data Roaming, make sure it is enabled. The description of your selected plan indicates whether Data Roaming is required.
6. Check that the APN matches the value provided in your Awinst Connect account or in your installation email.
7. If your device supports manual network selection, try connecting to another supported network.
8. Make sure you are in a country covered by your selected plan.
Important for Japan eSIMs
If you are installing a Japan eSIM and see "Activating..." or "eSIM cannot be activated" while you are outside Japan, this is normal.
The eSIM can complete the installation process only after your device connects to the KDDI mobile network in Japan.
Do not remove the eSIM. Keep it installed on your device. It will complete the installation automatically after you arrive in Japan and connect to the supported network.
In rare cases, a temporary system conflict may occur after installing a new eSIM.
Try the following:
1. Restart your device.
2. Turn Airplane Mode on for about 30 seconds, then turn it off.
3. Open your device's SIM settings and verify that your original eSIMs and physical SIM card are still listed.
If they are present, make sure the one you want to use is enabled.
4. If your device uses multiple SIMs, verify which line is selected for Mobile Data.
Installing a new eSIM may change the default mobile data line.
If your previously working eSIMs and physical SIM card are no longer listed in your device settings, or none of them work after restarting your device, the issue is likely related to your device rather than the Awinst Connect eSIM.
In this case, please contact your device manufacturer's support for further assistance.
This is completely normal.
After installation, your device may display the name of the mobile network associated with your eSIM instead of Awinst Connect. The displayed name depends on the selected plan and the network used to provide the service.
This does not mean you received the wrong eSIM or that it belongs to another provider.
Your eSIM and your service remain provided by Awinst Connect, regardless of the network name displayed on your device.
It depends on your selected eSIM plan.
Some plans support more than one mobile network within the same country. If multiple supported networks are available, your device may automatically connect to the one with the best available coverage or signal.
In some cases, you can also manually select another supported network through your device's mobile network settings.
If your plan supports only one mobile network in that country, your eSIM will connect only to that network.
The mobile network technology available to your eSIM depends on several factors:
Your device. Your device must support the mobile technologies and frequency bands used by the mobile networks available in your destination.
The selected eSIM plan. Different plans may support different mobile networks, and not all networks offer the same technologies.
Local network coverage. Depending on your location, your device may connect to 5G, LTE/4G, or 3G. Some rural or remote areas may not have 5G coverage.
Signal strength. If the 5G signal is weak, your device may automatically switch to LTE/4G or 3G to maintain a more stable connection.
Your device settings. Make sure your device is configured to allow the highest available network type.
Why did my data run out before my plan expired?
Your eSIM Fixed Pack has two separate limits:
the data allowance (for example, 1 GB or 20 GB), and
the validity period (for example, 7 or 30 days).
Your plan remains active until either the data allowance is fully used or the validity period expires, whichever comes first.
Data may be consumed faster than expected for several reasons, including:
Background app activity.
Automatic app or system updates.
Video streaming and video calls.
Cloud backup and photo synchronization.
Using your device as a mobile hotspot.
Downloading large files.
If your plan supports Top Up, you can purchase additional data while your eSIM is still active. Whether Top Up is available depends on your selected plan.
To reduce data usage while traveling, consider disabling automatic updates, limiting background data usage.
It depends on your device and the option you choose during the reset process.
Many modern devices allow you to keep your installed eSIM profiles when performing a factory reset. If you choose to remove the eSIM, or if your device deletes it during the reset, the eSIM profile will no longer be available on your device.
Similarly, restoring your device from a backup does not restore previously installed eSIM profiles. For security reasons, eSIM profiles are not included in device backups.
Whether your eSIM can be installed again after it has been removed depends on the conditions of your selected eSIM plan. Some eSIMs support only a single installation and cannot be reinstalled after they have been removed from a device.
Before resetting or restoring your device, we recommend:
Check whether your device offers the option to keep installed eSIMs during a factory reset.
Avoid removing your eSIM if you still plan to use it during your trip.
If your eSIM has been removed, you can first try installing it again using the original QR code.
If the installation is successful, your selected eSIM plan supports reinstallation.
If the installation fails because the eSIM has already been used or can no longer be installed, your selected plan does not support reinstallation, and you will need to purchase a new eSIM.
Whether your eSIM continues working after crossing a border depends on the type of plan you purchased.
Country-specific eSIM
If your eSIM is valid for only one country, it will stop connecting to a mobile network after you leave the covered country. To use mobile data in your new destination, you will need an eSIM that includes that country.
Regional eSIM
If your eSIM covers multiple countries, your device should automatically register on a supported mobile network after you enter the next country. This process normally takes only a few minutes.
If your eSIM does not reconnect automatically, try the following:
1. Wait a few minutes after crossing the border.
Network registration may take a short time while your device searches for available mobile networks.
2. Restart your device.
3. Turn Airplane Mode on for about 30 seconds, then turn it off.
4. Check that your new country is included in your eSIM plan.
5. Try selecting the mobile network manually.
If your device supports manual network selection, open your network settings and wait for the list of available mobile networks to appear.
Select one of the available networks and wait about 30 seconds. Then turn Airplane Mode on for about 30 seconds, turn it off, and wait another 30–60 seconds to allow your device to register on the selected network.
If your eSIM still does not connect, repeat the same steps with the next available network shown on your device.
Sometimes, after crossing a border, your device may not automatically register with the correct partner network, even though it is available. Manually trying each available network often resolves the issue.
6. Verify your APN settings if required for your plan.
Before contacting Awinst Connect Support, also make sure that:
your plan has not expired;
your data allowance has not been fully used.
If you have tried all available networks and your eSIM still cannot connect, please contact Awinst Connect Support.
Your eSIM cannot simply be copied or transferred to another device.
However, if someone has access to your unlocked phone, they may be able to use the installed eSIM in the same way they could use any other feature on your device.
If your phone is lost or stolen, we recommend that you:
Lock your device remotely using your device manufacturer's security service (such as Find My or Find My Device).
Contact your mobile operator if your primary SIM or eSIM is also installed on the device.
Change the password to your Awinst Connect account if you believe your account credentials may have been compromised.
No. Awinst Connect eSIMs cannot be transferred to another device after they have been installed.
Each eSIM is linked to the first device on which it is successfully installed. Once the installation is complete, the same eSIM cannot be moved or activated on a different device.
Before installing your eSIM, make sure that:
you are using the device you plan to use during your trip;
your device supports eSIM technology;
your device is carrier unlocked.
If you change your device after installing the eSIM, you will need to purchase a new eSIM for the new device.
Yes. You can remove your Awinst Connect eSIM from your device at any time if you no longer need it.
Before removing your eSIM, make sure that:
you have finished using your eSIM plan;
you no longer need mobile data from this eSIM.
Important: Once an Awinst Connect eSIM has been removed from your device, it cannot be transferred to another device. Depending on your selected eSIM plan, it may also not be possible to install it again on the same device.
To remove your eSIM:
On iPhone (iOS)
Open Settings.
Tap Cellular or Mobile Data.
Select your Awinst Connect eSIM.
Tap Delete eSIM or Remove Cellular Plan.
Confirm the removal.
On Android
Open Settings.
Go to Network & Internet, Connections, or SIM Manager (depending on your device).
Select your Awinst Connect eSIM.
Tap Remove eSIM or Delete eSIM.
Confirm the removal.
After the eSIM has been removed, it will no longer appear in your device's SIM settings and can no longer be used unless your selected eSIM plan supports reinstallation.
If your phone is an iPhone, it uses iOS.
If your phone is made by Samsung, Google, Xiaomi, OnePlus, Motorola, OPPO, vivo, HONOR, Huawei, or most other manufacturers, it uses Android.
This helps you follow the correct instructions throughout the Awinst Connect Help Center.
For security reasons, eSIM profiles are not included in device backups created by iOS or Android.
When you restore your device from a backup, your apps, photos, contacts, and settings may be restored, but previously installed eSIM profiles are not.
If your eSIM has been removed from your device, whether it can be installed again depends on the conditions of your selected eSIM plan.
We recommend installing your eSIM before you travel, while you still have a reliable internet connection.
Installing an eSIM requires an internet connection (usually Wi-Fi), as your device needs to download the eSIM profile.
After you arrive at your destination
Turn on your eSIM.
Open your device settings and make sure the eSIM you installed is enabled.
Select your eSIM for mobile data.
If your device has multiple SIMs or eSIMs, choose the eSIM you installed for your trip as the Mobile Data line.
Enable Data Roaming (if required).
Some eSIM plans require Data Roaming to be enabled. If this applies to your plan, turn on Data Roaming for your eSIM.
Wait for the network connection.
Your device will automatically connect to a supported mobile network according to the conditions of your selected eSIM plan.
Why install your eSIM before traveling?
Installing your eSIM before departure allows you to complete the installation while you have a reliable internet connection, avoid searching for Wi-Fi after arrival, and reduce the risk of installation problems during your trip.
Important
Installing your eSIM before your trip does not start your data plan. Your data plan begins according to the activation rules of your selected eSIM plan.
Yes. Installing and using your Awinst Connect eSIM does not affect messaging apps such as WhatsApp, LINE, KakaoTalk, Telegram, Signal, Messenger, WeChat, or similar applications.
These apps are linked to your account and phone number, not to the SIM card or eSIM currently providing your internet connection.
As long as your device has an internet connection, you can continue to:
Send and receive messages.
Make voice and video calls.
Share photos, videos, and files.
Receive notifications normally.
If you keep your physical SIM card active, you can also continue receiving SMS verification codes and phone calls on your regular phone number while using your Awinst Connect eSIM for mobile data.
Important: If you change or remove your phone number inside a messaging app, this is managed by the app itself and is not related to your Awinst Connect eSIM.
Using an Awinst Connect eSIM does not automatically disable your home operator's roaming service.
If you received roaming charges from your home operator, it usually means your physical SIM card or another mobile line was still using roaming services.
The most common reasons are:
1. Your physical SIM card was still using mobile data.
If your home SIM card remained selected for mobile data, roaming charges may apply according to your operator's rates.
2. Data Roaming was enabled for your home SIM card.
Even if your Awinst Connect eSIM was installed, your home operator may still charge for roaming if its SIM card was allowed to use mobile data abroad.
3. Your device automatically switched to another SIM.
Some devices can automatically switch between SIM cards for mobile data if the current connection becomes unavailable.
4. Calls or SMS were made using your home SIM card.
Depending on your mobile operator and tariff, making or receiving calls or sending SMS while abroad may generate roaming charges, even if mobile data is provided by your Awinst Connect eSIM.
To avoid unexpected roaming charges while traveling:
Set your Awinst Connect eSIM as the Mobile Data line.
Disable Data Roaming for your home SIM card.
If you do not need your home SIM during your trip, you may temporarily disable it in your device settings.
Awinst Connect cannot see, control, or refund charges applied by another carrier.
If you cannot find the eSIM option in your device settings, it usually means one of the following:
1. Your device does not support eSIM.
Not all smartphones include eSIM functionality, even if they are the same model sold in different countries.
2. Your device is carrier locked or has eSIM disabled.
Some mobile operators disable the eSIM feature on devices they sell. If your phone was purchased from a mobile operator, contact them to confirm whether eSIM is available and unlocked.
3. Your device software is outdated.
Install the latest available operating system update and check the settings again.
4. Your device uses different menu names.
Depending on the manufacturer and operating system version, eSIM settings may appear under different names, for example:
SIM Manager
Mobile Network
Connections
Network & Internet
Cellular
Mobile Data
If you are unsure where to find the eSIM settings, refer to the user manual or the official support documentation for your specific device model.
If your device does not provide any option to add or manage an eSIM, it most likely does not support eSIM or the feature has been disabled by the device manufacturer or your mobile operator.
No. Using an Awinst Connect eSIM does not significantly affect your phone's battery life compared to using a physical SIM card.
Both eSIMs and physical SIM cards use the same mobile modem inside your device, so battery consumption is generally the same.
Battery life is mainly affected by other factors, such as:
1. Mobile signal strength.
In areas with weak network coverage, your phone uses more power to maintain a stable connection.
2. Network technology.
Using 5G may consume more battery than LTE/4G in some locations, depending on network conditions and your device.
3. Phone usage.
Streaming video, video calls, navigation, gaming, and using Personal Hotspot typically consume much more battery than the type of SIM you use.
If you notice unusually high battery consumption while traveling, it is usually related to network conditions or normal phone usage rather than the eSIM itself.
If your internet connection is working but certain websites or apps cannot be accessed, the issue is usually not related to your Awinst Connect eSIM.
Possible reasons include:
1. Your destination country may restrict access to certain online services.
Some countries have restrictions on popular websites and applications. For example, in China, services such as Google, Gmail, Google Maps, YouTube, WhatsApp, Instagram, Facebook, and Telegram may not be available through standard mobile networks. Similar restrictions may also apply to certain services in countries such as the United Arab Emirates (UAE).
Some Awinst Connect plans include access to these global services, while others follow the standard restrictions of the local mobile network.
Before purchasing, always check the plan description. If supported, you will see information such as:
Global Apps: Compatible with Google, WhatsApp, Instagram, etc.
2. The website or service is temporarily unavailable.
The service itself may be experiencing technical problems.
3. A VPN or proxy service is interfering with the connection.
If you are using a VPN, temporarily disable it and try again.
4. The app requires an update or restart.
Update the application to the latest version or restart it.
If most websites and apps work normally but only one specific service does not, the issue is usually related to that website, application, or local network restrictions rather than your Awinst Connect eSIM.
We process all support requests as quickly as possible.
In most cases, requests submitted during Central European Time (CET) business hours receive a reply within 1 to 3 hours. More complex requests, or those submitted outside business hours, may take longer. All support requests are normally processed within 12 hours.
To receive assistance as quickly as possible, we recommend contacting us using one of the following channels (listed in order of priority):
1. Support ticket from your Awinst Connect account (recommended)
2. Contact form on our website
If you use the Contact Form, please provide the email address associated with your Awinst Connect account so we can quickly locate your order and account information.
3. WhatsApp (if you cannot access your Awinst Connect account)
When contacting us via WhatsApp, please include the email address associated with your Awinst Connect account to help us identify your account more quickly.
To help us resolve your issue faster, please include as much relevant information as possible, for example:
1. Your device model.
2. A brief description of the problem.
3. Screenshots of the relevant device screens, such as:
Mobile Network / Cellular settings.
APN settings.
eSIM status (Installed, Active, Disabled, Activating, etc.).
Any error message displayed on the screen.
Support requests are automatically prioritized based on the urgency and type of the reported issue. Providing complete and accurate information allows our team to diagnose and resolve your problem more quickly.
APN (Access Point Name) is the network setting your device uses to connect to the mobile internet.
For most Awinst Connect eSIM plans, the correct APN is configured automatically during installation, so no manual configuration is required.
If your eSIM plan requires a specific APN, you can find it:
1. In your Awinst Connect account, next to your eSIM QR code.
2. In the email containing your eSIM installation details.
3. If no APN information is shown in your account or email, please contact Awinst Connect Support. Our team will provide the correct APN settings for your specific eSIM plan.
If you need to enter the APN manually, open your device's APN settings, enter the APN exactly as provided, save the changes, and restart your device if necessary.
Important: Different eSIM plans may use different APN settings.
If your device supports manual eSIM installation, you can activate your eSIM without scanning the QR code.
1. On your device, go to the eSIM installation screen and select Enter Details Manually (or Enter Activation Code).
2. Enter the SM-DP+ Address exactly as shown in your Awinst Connect account.
3. Enter the Activation Code exactly as provided.
4. Confirm the information and complete the installation.
After the installation is complete:
• Select the newly installed eSIM as your Mobile Data line.
• If required by your eSIM plan, enable Data Roaming.
Important: The SM-DP+ Address and Activation Code are unique for each eSIM. Copy them exactly as shown, including all letters, numbers, and special characters.
Automatic eSIM installation is available on supported iPhone and iPad devices running iOS/iPadOS 17.4 or later. It works best when you open the Awinst Connect website directly in Safari.
If you tap Install eSIM but the automatic installation does not start, check the following:
1. Check your iOS/iPadOS version.
Make sure your device is running iOS/iPadOS 17.4 or later. Earlier versions may not support automatic installation.
2. Open the website directly in Safari.
If you opened the Awinst Connect website from inside another app, such as WhatsApp, LINE, WeChat, KakaoTalk, Instagram, or Facebook, the website may be using an in-app browser. In this case, automatic eSIM installation may not start.
3. If automatic installation still does not start, use another installation method.
You can install your eSIM using the QR code or by entering the installation details manually.
Your eSIM QR code and installation information are available in your personal account and in the confirmation email.
Apply your bonus now or any time before you travel.
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On this panel you can express your preferences regarding the processing of personal data. You can review and change your choice at any time by disabling the toggles below or using the "Reject all" button.
This section allows you to configure your consent preferences for tracking technologies. For more information, please refer to our cookie policy. Please note that refusing consent for certain purposes may make the related features unavailable.
These trackers are used for activities that are strictly necessary to operate or deliver the service you requested from us and, therefore, do not require you to consent.
These trackers enable basic interactions and functionalities that allow you to access selected features of our service and facilitate your communication with us.
These trackers help us to improve the quality of your user experience and enable interactions with external content, networks and platforms.
These trackers help us to measure traffic and analyze your behavior to improve our service.
These trackers help us to deliver personalized ads or marketing content to you, and to measure their performance.
Last Updated: August 08, 2025
This Cookie Policy explains how Awinst Connect (“we”, “us”, or “our”) uses cookies and similar technologies on the website https://awinstconnect.com (“Website”). We use these technologies to ensure the proper operation of our Website, to improve its functionality, and—with your consent—for analytics and marketing purposes.
You can manage your cookie preferences at any time by clicking “Learn more and customize” in the cookie banner displayed on our Website.
Cookies are small text files stored on your device when you visit a website. They enable the website to recognize your device, remember your actions and preferences, and enhance your browsing experience.
Cookies may be set directly by us (“first-party cookies”) or by third parties whose services we use (“third-party cookies”).
We may also use similar technologies, such as pixels, tags, or local storage, which function in a comparable way.
We use the following categories of cookies and similar technologies:
These cookies are essential for the operation and security of the Website and for providing the services you request, such as remembering your language settings, managing your session, or processing secure payments.
They do not require your consent and cannot be disabled through the consent banner. However, you can configure your browser to block them, although some parts of the Website may not function properly as a result.
These cookies enable specific features and interactions, such as chat functions, contact forms, or saving your preferences for future visits.
They are only activated with your consent. If disabled, certain features of the Website may become unavailable.
These cookies help us improve your browsing experience by enabling interactions with external content, networks, and platforms (for example, embedded videos, maps, or social media content).
They are optional and used only if you consent. Refusing them may prevent some external content from displaying correctly.
These cookies allow us to measure traffic and understand how visitors use the Website, for example, which pages are visited most frequently and how users navigate.
They are used solely with your prior consent. Data collected is aggregated and helps us improve our services and user experience.
Marketing cookies are used to deliver relevant advertising and track the performance of campaigns. They may be placed by third-party analytics and advertising providers who help us display personalized ads on our Website or on other platforms.
These cookies are only activated if you provide your consent through the cookie banner.
When you first visit our Website, you will see a cookie banner informing you about our use of cookies. You can choose to accept all, reject non-essential, or customize your preferences.
Only necessary cookies are enabled by default. All other types of cookies—functionality, experience, measurement, and marketing—remain disabled until you explicitly grant consent by clicking “Allow”.
Your preferences are recorded so that the banner does not reappear each time you visit. You can change or withdraw your consent at any time through the “Learn more and customize” option on our Website.
If you choose to reject certain cookies, parts of the Website may not function as intended.
Our Website may include cookies set by third-party analytics and advertising providers that assist us in understanding usage patterns or displaying personalized content.
These third parties may process data outside the European Economic Area. In such cases, we take appropriate measures to ensure your data remains protected in accordance with the GDPR, including through the use of Standard Contractual Clauses where applicable.
We do not control how third parties use their cookies once they are active. For further details, please consult the privacy policies of these providers.
You can control, block, or delete cookies through your browser settings. Most browsers allow you to:
View which cookies are stored on your device;
Delete existing cookies;
Block cookies from all or specific websites;
Configure notifications before cookies are placed.
Please refer to your browser’s help pages for more information:
Please note that deleting or blocking cookies may affect your browsing experience and certain site features.
The controller responsible for the use of cookies and related data processing on this Website is Awinst Connect.
Information about the legal entity operating under this trade name, including full company details and contact information, is provided in the “Intellectual Property” section of our Terms and Conditions.
Cookies are retained only for as long as necessary to fulfill their purpose and are automatically deleted after expiry or when you withdraw your consent.
You can also manually delete cookies from your browser at any time.
We may update this Cookie Policy from time to time to reflect technical, legal, or operational changes. When we make updates, we will revise the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about our use of cookies and similar technologies.
Any inquiries regarding this Cookie Policy or the use of cookies may be submitted through the contact channels provided on our Website.